Make My Trip
- Cancelled my air ticket Closed
Hemant Gaule filed this complaint against Make My Trip on Jan 04, 2020
*. I booked two tickets from BOM-BLR for ** December, on Make My Trip App (for Air Asia ), on * December. for Rs. **** paid to Make My Trip
*. On ** December, I partially cancelled the ticket - for one of the passengers and received refund for that ticket of Rs. ****
*. On ** December, at Air Asia check in counter at Mumbai Airport T*, to my shock I was informed that Make My Trip has cancelled both tickets on this PNR
*. I called Make My Trip helpline and your executive told me that your team will "validate" whether the cancellation has happened from your end, and get back to me in "**-** hours"
*. This jeopardized my international flight for ** December. Therefore I was left with no option but to book another seat on the same flight on the spot, for which I spend Rs. **** (nearly Rs. **** more than what I originally paid for the flight).
*. Over the next * days I spoke (over international calls) to Make My Trip executives, and heard different accounts:
- That the ticket was cancelled by me
- That the ticket was not cancelled, and was live
- That there is no partial cancellation option in Make My Trip
Over the past * weeks I have undergone a loss of Rs. **** + Rs. **** and tremendous mental harassment and confusion caused by Make My Trip. I have heard differing accounts from your end with no clarity, and have been made multiple promises of resolution and timelines to no avail.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
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