Dot and key
- A missing product in the order Open
Anuj Narang filed this complaint against Dot and key on Mar 17, 2026
I ordered few products from Dot&key and the products were a roll on, a serum and a sunscreen. When I received the package there was an item missing I filed a complaint on the same day which was **th march after contacting them and explaining them everything they came with a response that they have done checked and verified everything but no product was missing now I called them again and the customer service had no answer and no resolution for it even after explaining them that the box they sent the package in couldn’t have filled another product in the package I would not suggest anyone fall for their trap and order anything from Dot&key
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Dot and key
Resolved
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Teams Group
"Unbelievably fast and prompt result! I got my refund sooner than I expected. Thank you guys."
Saqib Khan
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