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Dot and key
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How to resolve Dot and key complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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5. Prepare Consumer Forum Case
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Dot and key?
If you are not satisfied with Dot and key, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Dot and key and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Dot and key
But before filing a complaint, you should
a. Contact the customer support of Dot and key first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Dot and key
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How will Voxya help you?
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Social Network
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Legal Network
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Dot and key - Fraudulent Claim of COD for a Prepaid Payment Order Amount Rs 695 Closed
I placed an order with Dot & Key (Order #*******) on March **, ****, for an amount of Rs. ***.**. This was a PREPAID order, and the payment was successfully made via UPI (Transaction ID proof attached). The brand cancelled the order from thei...
Mar 18, 2026 by Shivam singh
Dot and key - A missing product in the order Open
I ordered few products from Dot&key and the products were a roll on, a serum and a sunscreen. When I received the package there was an item missing I filed a complaint on the same day which was **th march after contacting them and explaining th...
Mar 17, 2026 by Anuj Narang
Dot and key - Product missing in the box packaging Closed
Flipkart not return the product if I was created a return Flipkart reject my return and customer care will not help me ...
Jan 06, 2026 by Nidhi sharma
Dot and key - Want my refund Closed
Actually i want a urgent refund of my money because i didn't even receive the order nor my money i want it the app automatically cancelled my order.... I was very frustated by this app... I want my refund ...
Oct 28, 2025 by Karnika khaiwal
Dot and key - Wrong product dilever Open
I ordered * sunscreens watermelon cooling hyaluronic sunscreen ** g. Dot and key added two freebies barrier repair oil free moisturizer **g and mango detan facewash moisturizer **g. I ordered on ** august and received order almost after ** days...
Sep 22, 2025 by Muskan
i have ordered on ** aug and the order is still not delivered and my money paid ,and there is no proper response from their side toward this , I have been mailing and calling them still no response and it got returned by itself , and i didnt go...
Sep 05, 2025 by Divya kalyan
Dot and key - Refund issue Closed
It's been a more than a month I didn't get my refund and the support team is so bad they're not even responding to my emails and messages I need my refund ...
Apr 10, 2025 by Ananya
Dot and key - Order not delivered Closed
My order not delivered Also I contact so many time time but no any response ...
Jun 08, 2024 by Babita
Dot and key - Package not delivered OFD locked in chennai Closed
Order Id ******* has been showing OFD locked in chennai please deliver it as soon as possible ...
Jun 04, 2024 by Alice Catherina
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