Swiggy
- 100 Cancellation Charges without Providing Service Awaiting Details
Absar Shaik filed this complaint against Swiggy on Jun 14, 2024
On June **, ****, I went to Dadu’s Sweet shop near Paradise Circle in Secunderabad and ordered * KG of sweets through Swiggy to avail Swiggy Lite benefits. I provided the same sweet shop address for delivery as I had an upcoming outstation journey in ** minutes.
Hence, I requested the sweet shop management to directly provide me with the order, but they refused to give it to me as Swiggy’s delivery driver acceptance is required, then immediately i called Swiggy’s driver and Initially, he said he would arrive in *-* minutes, but later he said he could not reach due to traffic and my bus would leave.
Hence, I messaged Swiggy customer service to cancel my order and refund my money, and they cancelled it without giving prior notice that there would be a ***% cancellation fee.
Now, initially no body is responded from Swiggy on refund but after so much struggle now they are saying they will not refund as cancellation did not happen within a minute time.
I need justice in this case.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Cleartrip
"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"
NAGA TEJA RAM K
Related Complaints
Swiggy - Bank account pending Closed
I payed the Swiggy *** , for tshirt , bag but still bending *week above. It's slove or call back....
Jun 22, 2026 by Akash G
Swiggy - Payment not received Closed
From phonepe my money was deducted and when I went to swiggy I saw that the message is there that your order is not received due to fail in payment...
Jun 03, 2026 by Hemlata Bhatt
Swiggy - I d band Closed
Order deliver Marne ke Karan ID ko deactivate kar diya gaya hai please help MI yah ID chalu ki jaaye...
May 14, 2026 by Vahid Malik
Swiggy - Incorrect order delivered Closed
I received the incorrect order from swiggy and many times I have tried to reach the swiggy tem form meaasge form help and support call and send * * Emails. Still no response received form them and submit every proof as well but no act...
May 06, 2026 by Yukta Sikarwar
Swiggy - Double payment on swiggy instamart Closed
Complaint Summary I placed an order on Swiggy Instamart on April *, ****, under Order ID: ***************,from Nagpur to Pune address, during which I was charged twice for the same transaction due to a payment issue. one at time of booking ord...
Apr 22, 2026 by shreyash shende
