Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Refund (Vodafone Idea now VI) Open
Refund promised on * December **** by vodafone retention team member Monisha. The deal was that if the download speed not around * Mbps, they said they would refund. Even today they maintain that site is running with maximum capacity and all. T...
Feb 13, 2021 by Suresh Kumar
CUG Plan Changed and Deactivation not done (Vodafone Idea now VI) Open
Dear Sir, I had idea * Numbers under CUG plan numbers given below ********** ********** ********** But from July-** , Aug-**, Sep-** I gotbill around Rs.*,***/- for all * months . From customer care they used to call and ask to pay the...
Feb 11, 2021 by P V Krishnasumanth
INTERNET NOT WORKING WITH LAST MONTH AND NOT PROVIDE PROPER SERVICE ALSO (Vodaphone Idea ) Open
I have send so many times complain and Request mail to company from January **** but from that mail every time company employees told they have to work on it and raised complain to TECH. TEAM FOR SOLUTION. But after * days not a singal soluti...
Feb 11, 2021 by SUNIL KANAIYALAL DADLANI
Since last one month mentally torching and not a single employee give me proper solution and not pro (Vodaphone Idea ) Open
I was raised complain by mail since last one month again and again but till date not a singal solution for me given by company. My complains for INTERNET not working properly, solution Tat , last month bill refund for not provide proper s...
Feb 10, 2021 by SUNIL KANAIYALAL DADLANI
A VICTIM OF BHARAT SANCHAR NIGAM LIMITED (BHARAT SANCHAT NIGAM LIMITED) Open
I have disconnected my BSNL internet connection on **th January **** as BSNL is unable to offer me the promised speed and service from the last * months. I experienced frequent internet connectivity issues with latency ranging from ***-*** whic...
Feb 09, 2021 by RITURAJ BORAH
Pole bending at residence can fall and harm anytime (Airtel ) Open
Dear Sir/Mam, This is to inform you that I am residing in the below mentioned address.This is to bring your kind notice and information that front of our house there is an airtel pole which is bending and unsafe, this can fall anytime and ...
Feb 07, 2021 by Murtaza Faizi
NONACTIVATION OF JIO CONNECTION No (RELIANCE JIO CO PVT LTD ) Open
To MR.Mukesh Ambani Chairman, Reliance JIO Pvt Ltd. Mumbai Dear MukashAmbaniji, Myself ,Sakti Kumar Banerjee, Kolkata, a retired senior citizen ** years old (former Chairman NALCO),profile attached,would like to bring to your kind noti...
Jan 25, 2021 by Sakti Kumar Banerjee
Network issue and Internet problems (Airtel ) Open
I had submitted issues regarding my network and internet connection against Airtel on the Airtel thanks app on ** Jan **** , my complaint no. being #CLCCV*DEL************** which Airtel replied back by saying that the issue will be resolved in ...
Jan 19, 2021 by Avinash chaudhary
Airtel My Wifi speed just hovers around 1 mbps whereas they promised me (Airtel ) Open
I brought a new Airtel Wifi dongle to work from Kollam, Kerala on Jan *th from an Airtel store in Kadappakada Kollam. Airtel sales representative suggested that I will get upward **mbps, or atleast ** mbps. I requested for a prepaid connection,...
Jan 15, 2021 by Balu Mohan
Deactivated my sim service twice without any intimation notice (Bharti Airtel Limited) Open
Respected sir, My phone number ********** was deactivated by Airtel company on ** Dec and **th Dec **** without any notice/intimation to me . And I asked company representatives several times, they didn't give me any positive response. I have...
Jan 11, 2021 by GANESH KIRAN KEKANE
Refund of amount for unused service no response from tikona (Tikona Broadband) Open
I have Tikona connection with user id – **********. I have made payment of Rs.****/- for * months for *th May’** to *th Aug’** – ****. My internet was not working from **st May’**. I called Tikona several times, raised complaints on M...
Jan 09, 2021 by Priteshmane
Refund is not received (Airtel ) Open
For a cancelled broadband connection in Nov ****, Airtel was supposed to send a refund via check by Dec **** which is not received yet. SR-*********...
Jan 06, 2021 by Garv Parmar
Network coverage issue (Vodafone Idea now VI) Open
I have complained to Vodafone Idea many times that network coverage is happening in my area, *G is not coming and call drop is happening too. It has been * year but I have not resolved my complaint....
Jan 06, 2021 by Dinesh Bairagi
Airtel Not refunding money paid for broadband service (Airtel ) Open
Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on **th November, ****. He delayed the activation of the connection until *st Dec and when i raised the complaint he falsely said i have requested for a new loca...
Jan 04, 2021 by NIKHIL GUPTA
Refund amount not settled even after multiple follow ups (Airtel ) Open
Even after multiple follow up calls/emails/twitter dm's , Airtel guys keeps on delaying the settlement which is the refund from an advance rental broadband plan. It's been *-* months. Now i want to penalise Airtel....
Jan 04, 2021 by Akhilesh
Vodafone Service issue (Vodafone Idea Limited) Open
I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...
Dec 30, 2020 by Reddy Srinivasa Chakravarthy
Recharged amount detected twice but not yet refunded (Airtel ) Open
I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...
Dec 28, 2020 by Swapna
Refund not received (Bharti Airtel) Open
The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....
Dec 28, 2020 by Divyank
Amount not refunded from JioFiber (Jio Comnication ) Open
Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...
Dec 26, 2020 by NAGAR MAJITHIYA
Customer care service (BSNL) Open
I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...
Dec 26, 2020 by Sayar Ahmad Khan
New sim not provided (Airtel ) Closed
Airtel customer care person called and confirmed my address and told me that tour sim will be deliver to you within * working days. But it's been * months now. And moreover they stop internet service for a period of time whenever they want. If ...
Nov 12, 2019 by Rohit Sharma
Internet and SMS services blocked by JIO (Reliance Jio Infocomm Limited) Closed
From *th November internet and sms services has been blocked in Haryana by Reliance Jio Infocomm Limited, upon asking for reason they are just saying "As per government instructions". They are not providing reason behind the same and providing ...
Nov 11, 2019 by Manish Jha
Service not activated (Vodafone) Closed
I order new vodafone sim via vodafone app, its already more than ** hours, my service are not activated ....
Nov 10, 2019 by Chandra Shekhar
Postpaid Sim not activated after address verification (Airtel ) Closed
After address verification today ,Airtel customer care number +************ called me to verify my company name and designation .this was surprising as I was not told about such a verification at all .I refused to share details about my company...
Nov 05, 2019 by Tara
Postpaid Bill issue (Airtel Bharti Company) Closed
I paid bill of *** in sept, but still airtel is claiming that they have not recived the amount. I contacted my bank and biller. I have provided them the transaction Id.The amount has been successfully processed from thier end. Now my outgoing a...
Nov 05, 2019 by Airtel Customer
Airtel Data and Voice service issue (Airtel India) Closed
I had port my Jio number to airtel postpaid and get it activate on **th Oct since the activation i am facing poor coverage issue at my home and office both locations where i mainly use the number i have logged the complaint on **th Oct itself r...
Nov 05, 2019 by Avinash Joshi
Airtel internet speed is very slow (Airtel Communications) Closed
Airtel Internet speed is very slow as they promised for ** MBPS download and ** MBPS upload speed but I'm not even getting *℅ of the speed as they promised. Very frustrating, I tried to port to another network but they call and ask me to stay...
Sep 07, 2019 by Dhinesh
Fake 4G network (Airtel ) Closed
I have been using Airtel postpaid for a very long time now. The fake *G network that has been advertised is bothering me because I’m paying so much. I get internet slower than *G in the city many parts of Bangalore. This has to be rectified o...
Sep 04, 2019 by Jason Bhasme
Internet and landline not working (Bsnl Bharat Sanchar Nigam Limited) Closed
Worst service I've been contacting them to fix my issue for months. But they are not serious. Every day their landline and broadband stop working and it cost me a lot as my whole work is dependent on the internet. When I call them they talk in ...
Sep 02, 2019 by Rishabh Bhandari
Network issue and voice breaking (Airtel ) Closed
More complaint raised with airtel for network issue and voice breakup and they promised after * months they give me a proper network in my area near ****** and ******....
Sep 01, 2019 by Arun kumar
Not able to make outgoing call (Airtel ) Closed
I was not able to make outgoing call from past * Months. Following tickets where raised and escalated at many level,but I have not even get a resolution from any of them till now. What the last update i have received is there is a network co...
Aug 30, 2019 by Nidheesh
WhatsApp data is retrieved in somebody else's mobile (Airtel Communications) Closed
My WhatsApp data is retrieved in somebody else's mobile phone due to the issue of my phone number to him. Please do the needful....
Aug 29, 2019 by Kuldeep kaur
Converted to postpaid without proper info (Airtel ) Closed
My existing prepaid sim card was to changed to Microsim prepaid.The Airtel representative at Banaswadi Bangalore branch mislead my son who is a student and converted the same into postpaid mentioning that the card will work only if it is postp...
Aug 26, 2019 by Kripa
Balance amount cheque not received (Idea Cellular Limited ) Closed
My Idea number was ported from Idea to Jio last April- May **** and even now a year later I have not received any cheque. Amount to be refunded is ₹ ***.** according to the idea. Feels ashamed to choose idea as cellular. Sick & tired by almos...
Jun 20, 2019 by Naman Mittal
Fraudulent billing by Airtel (Airtel ) Closed
Airtel customer case raised complaint number: ********** Extra charges about **** (**** + *** tax) have been added to my monthly bill for internet plan which I never activated. **th March I got a call from Airtel about my number being a part o...
May 23, 2019 by VAISHALI PAWAR
Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) Closed
Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...
May 20, 2019 by Sunil Kumar Singla
Unwanted bills generated (Idea Cellular Limited ) Closed
I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...
May 17, 2019 by Devarakonda sagar
Business deal hampered due to not coming incoming calls (Airtel ) Closed
I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...
May 16, 2019 by Pankaj Kumar Singh
Refund not received (Vodafone India) Closed
Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...
May 16, 2019 by Niteen Sonawane
3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) Closed
I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...
May 15, 2019 by Vijay Vir Rana
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip