Real Estate Complaints
Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.
No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?
What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!
This article will explain:
<b>- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?</b>
Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?
The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.
Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.
However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.
Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.
Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.
Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.
Value fraud occurs when the buyer is misinformed about the real/actual value of the property.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="real estate complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Real Estate Companies of India</b>
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Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.
<b>DLF Ltd: </b>
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.
<b>Prestige Estates Projects Ltd:</b>
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.
<b>NBCC India Ltd:</b>
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.
<b>Indiabulls Real Estate Ltd:</b>
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.
<b>Brigade Enterprises Ltd:</b>
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.
<b>Oberoi Realty Ltd:</b>
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.
<b>Phoenix Mills Ltd:</b>
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.
<b>Godrej Properties Ltd:</b>
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.
<b>Omaxe Ltd:</b>
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.
<b>Sunteck Realty Ltd:</b>
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.
Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Issue Reported for Real Estate Complaints</b>
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<b>Refund not given:</b>
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.
Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.
<b>Delay in Possession:</b>
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?
Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.
<b>False Commitments:</b>
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?
False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!
<b>Hidden Charges:</b>
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!
<b>Builder not responding:</b>
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.
As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to Resolve Real Estate Complaints?</b>
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So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.
Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.
<b>Step 1: File a formal complaint with your Builder</b>
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
<b>Step 2: File a complaint in RERA</b>
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:
Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.
Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.
Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.
<b>Step 3: Take your Builder to the consumer court</b>
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:
<b>Send a Legal notice:</b>
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.
<b>File a Consumer case:</b>
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.
A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.
Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.
If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.
If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.
If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to track a complaint filed in the consumer court?</b>
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A complaint once filed in the consumer court can also be tracked on the consumer court website.
To access the status of the complaint the following details will be required:
Docket number
Registered mobile number
If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.
<b>Let’s Conclude this:</b>
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File your Complaint</a> at Voxya now!
Most Common Issue Reported for Real Estate Complaints
Complaints
Security deposit not refunded (stanza living ) Open
its been stated in the contract as below: security deposit will be refunded to the Resident within ** (Forty-Five) days of such deduction/ adjustment, subject to provisions of the aggrement. Its been ** days still i did not recieve my secu...
May 05, 2025 by Villa prasanna
Defect on surface of putty and pains (Asian Paints Beautiful Homes Asian Paints House Shanti Nagar Santacruz East Mumbai Maharashtra ) Open
Dear sir Asian paints's team member Mr. Aman Kumar(mail id aman.k.s****@gmail.com mob no is **********) came to my home, deep discussion with him, he talked about moisture reading being **-**% which is not good for paint. if you go with followi...
Apr 30, 2025 by Ranbir Kumar
Advance Taken but the installation and delivery done for UPVC window (Preet Glass House) Open
I placed an order for UPVC window at Preet Glass House on **-**-**** for which they promised delivery and installation in * days and they took the full payment , till now they have not installed the window and are not refunding my money I have ...
Apr 30, 2025 by Uday Jain
Refund Compensation not initiated (Design cafe) Open
Recently I have purchased a new * BHK flat in Hyderabad , and for doing interiors I was browsing through the internet and landed at Design cafe site with quality work and attractive offers for modular interiors. On *th April **** we visited the...
Apr 28, 2025 by Swarup Patnaik
sir maine jio mart se */*/**** ko order book kiya tha.jo htc ka timmer tha.sir * mahina bhi nahi huya ki kharab ho gaya.sir maine jio mart se iski complete ki.sir to mujhe customer service ka number diya.jo number ********** hai.sir jab maine c...
Apr 23, 2025 by Gagan kapoor
Security deposit not refunded (Colive Nevada 1123) Open
I was told I will get my refund by **th of this month and they sent me a mail saying after ** days I will receive a check and after this long I feel I'm scammed ...
Apr 20, 2025 by Harykrishnan
Flats have not been handed over by developed as per agreement (M S Yashraj Infra Constructions P Ltd ) Open
I entered into development agreement with mentioned developer on **th June ****. As per point no.** of development agreement, M/S Yashraj Infra Constructions (P) Ltd. had to handover my share (**% of total no. of flats, i.e. * flats) of flats i...
Apr 16, 2025 by Madhulika Singh
Refund not received (Reliaable developers) Open
End of Last year in the month of December **** on **th I had provide a token advance amount of ***** for plot with reliable developers for their project Aqua Down Town near HSR layout. Based on the discussion that I had with the Marketing perso...
Apr 10, 2025 by Arun Karunakaran
Refund of the amount they took without any services (Livspace) Open
I am filing this complaint against Livspace (Mulund, Mumbai branch) for their unprofessional behavior, misleading commitments, and failure to refund even though they didn’t provide any services. Details of the Incident: *. I hired Livspace ...
Mar 25, 2025 by Amit Sharma
Fake Paneer (Stanza Livinf) Open
My PG is serving Fake paneer Today i took a piece of it Cleaned it with hot water and then tested with iodine ointment And it became black...
Mar 23, 2025 by Kartikey Khatri
Serious irregularities in handling of Interior Designing Project (Bonito Designs Pvt Ltd ) Open
I am writing to express my serious concerns and dissatisfaction with the handling of my interior designing project.My project designer was repeated changed (* times) citing multiple reasons(all of them left the organization) and now after exhau...
Mar 20, 2025 by Bhagyalaxmi Pani
Deposit refund not received Received false notice against non payment of dues (Colive Kingston) Open
I was living in Colive Kingston pg for girls in Bellandur from May ****. In December end, we were asked by the building owner to vacate the PG as Colive did not pay the rent to the building owner. When contacted the building manager of Colive, ...
Mar 16, 2025 by Krishna Nandana Abburi
No refund booking amount and token money (Puranik rumah bali) Open
I had made a booking in puranik rumah bali for *bhk flat on ** feb **** and paid amount of *****, after that they told me that they will send an email with all booking details and i told them my rtgs is not working i will pay * lakh each day f...
Mar 04, 2025 by Arwaz Alam
Fraud involved in Travel package money (Klay Infra Developers Llp) Open
Klay infra people called us in July **** and explained about their holiday travel packages by asking us to pay some amount. We agreed for that and paid ***** rupees. After that they didn't even called us once . We went to Klay office multiple t...
Mar 03, 2025 by Palla Chaitanya
PG not giving my deposit (Srinivas Girls PG) Open
This PG is not giving my deposit money I have already moved out on **rd dec and it’s **th December today have asked him to give it he is giving me reasons and not refunding ...
Jan 14, 2025 by Saloni Vaidya
Refund denied (Nobroker Technologies Solution Pvt Ltd) Open
NoBroker team took **,*** as token amount to book a flat which they pretend tobe genuine. Also promised that it's refundable if we come across any legal issues or loan rejection with this property. But now they are not responding & not giving r...
Jan 05, 2025 by Shabana Sheikh
Nobroker service booked but not Delivered and refunded (Nobroker) Open
I have made the paymnet on **th of Oct'**** for Flat cleaning and repair work and asked Nobroker to complete the work by **th Nov Morning and hand over the keys as the tenant was moving in from **th Nov' ****. I followed up by email, phone and ...
Dec 15, 2024 by Joga Rao Theeda
Nobroker Fraudster Giving False reply in Online Consumer affair portal (Nobroker) Open
NoBroker Dear [Recipient/Authority], I am writing to formally escalate my grievance regarding the handling of my refund request by NoBroker, which has caused undue stress, financial loss, and negative effects on my health. Grievance Nu...
Dec 12, 2024 by Frank Anthony
Request for Documentation and Immediate Suspension of Work due to Damages Caused by UGVCL s Undergro (UGVCL) Open
I am writing to raise concerns regarding the ongoing undergrounding of overhead electric extension wires by UGVCL in our area, particularly near our society compound wall. The work, which involves digging roads and construction near our RCC str...
Dec 08, 2024 by Suchir Mehta
Non Initiation of Refund (Nobroker) Open
I am writing to formally lodge a grievance against NoBroker regarding a rental property transaction that has caused significant inconvenience, financial loss, and mental distress. Below is a detailed account of the issue: Initial Agreement: ...
Dec 05, 2024 by Shruti Ghiya
Nobroker Fake information nobroker packers movers (Nobroker) Closed
Earlier compliant raised with this title stands resolved, Thanks Akshata for looking into it on priority....
Aug 06, 2023 by Nagesh KADAM
Deposit Amount not being refunded by the Dealer (Nobroker) Closed
I took a Packers and Movers service on ** June **** [ Booking id: HSPM-*******]. Partner/Dealer assigned: Ramesh Kumar. I was informed that they will provide me cartons for movement and I can prefer to keep the cartons at ₹** each. Howe...
Aug 05, 2023 by Durai Nadar
Fake information nobroker packers movers (Nobroker) Closed
On Fri, * Jun at *:** AM , NAGESH KADAM <ndkadam**@gmail.com> wrote: Hi, Hope your day is going well but after reading this mail, it may not. I am raising this as a serious complaint against your service. I had provided all the informat...
Aug 03, 2023 by Nagesh KADAM
Pathetic Interior Service Experience (Nobroker Interiors ) Closed
I entrusted Nobroker company with the responsibility of transforming my living space, but unfortunately, I have encountered numerous issues that have not only halted the work but also caused significant distress and negatively impacted my prof...
Jul 07, 2023 by Mitesh Jain
No response (NO BROKER COM) Closed
Hi trying to reach them to claim my refund for nri owner plan but no response despite so many emails not sure how to reach them ...
Jul 01, 2023 by Benjiman kiran jeldi
Not Processing the Refund (Homevista Decor And Furnishings Private Limited) Closed
We visited their showroom for furniture needs. After that we were told to pay *****/- as upfront to get discount deal of ** percent which we were told was fully refundable if we do not wish to go ahead later by their sales person Named Suprotee...
Jun 30, 2023 by Vinay Rajan Gawade
Movers and Packers fraud (Nobroker) Closed
We've booked a movers and packers through Nobroker in Hinjewadi phase* ** days ago and now at the last moment they took the money and denying services without returning the advance amount...
Jun 29, 2023 by Vinay Upadhyay
Refund not received (No Broker) Closed
I bought the "Moneyback plan" of no broker for Rs. **** and that guarantees a ***% refund from the company in case the company is unable to help me find a place on rent. I ultimately found a flat with outside sources and requested a refund from...
Jun 16, 2023 by Nikita Mishra
Terrace damaged not done well (ANIL INFRA) Closed
Dear Sir, We had taken possession of Flat *** (the topmost floor) of Urban Oaks *, Dhananjaya Estates, Kowkoor, Secunderabad on ** December ****. The builder is Mr. Anil Kotte (Anil Infra). Time and again, we notified the builder of the po...
Jun 10, 2023 by Kevin Gomez
Refund for owner plan (Nobroker) Closed
Firstly, when I initially engaged your services, I clearly specified that the monthly rent for my PG property is ₹**,***. Unfortunately, the plan presented to me was exclusively for properties with rents below ₹*,***. This significant di...
Jun 06, 2023 by Aditya
Pathetic AC Servicing (Nobroker) Closed
How ridiculous of NOBROKER to not even call me or send someone to fix this issue. In this hot weather we have to sleep without AC and no one from NOBROKER cares. Due to hot weather my son got fever is is unwell. My wife is depressed and u...
Jun 06, 2023 by Ali Thakur
I have not got the refund yet (Nobroker com) Closed
I have given the payment for renting out my flat in C*H *** C Janakpuri and they are sending fake numbers to me when I asked for the refund they said that they have initiated the refund but I have not got it yet , it’s more than a month now ...
Jun 02, 2023 by Anu Gandhi
Cancelled same day delivery charge for rental agreement rwfund (Nobroker com) Closed
*.I had requested to make rent agreement to NoBroker on **th may at **.**pm and after all formalities i had paid Rs .*** at same time ,when i received mail from NoBroker about dispatch of agreement at my hometown address where i am not residin...
May 26, 2023 by Mamtaa
Not giving my refund (NO BROKER COM) Closed
They told me just pay the amount of Rs ****/- and will assign you our executive to help you for searching property in jogeshwari west...again after the payment they stop receiving my calls and blocked me from every where please help me...
May 25, 2023 by Firdos Motiwala
Refund Not initiated (No Broker) Closed
On **-**-**** I paid **** amount to NO broker against providing service to get new Flat . on **-**-**** RM says due to technical error we unable to provide service and says your money will refunded within ** hours to * week till date mon...
May 23, 2023 by Uday Basannawar
Refund not received (No Broker) Closed
I have availed a Super Money Back Guaranteed plan. Soon after payment is done, relationship manager and field relationship manager who were assigned to me said that, this service is not available at your location. Then I asked them to initiate ...
May 16, 2023 by YOGESH MORE
Refund of money (No Broker) Closed
As agreed to get my flat rented by NO BROKER and if they fail or we rent from other sources the agrred fees of **** INR will be refunded. Now I have out sourced the rent without the support of NO BROKER and expecting to get my refund as promis...
May 10, 2023 by Basawaraj Gaddi
Need refund from Nobroker (Nobroker) Closed
Hi, I have taken the Nobroker plan for searching a house in Bangalore. They assigned me an RM Stuthi, who took my request. I had shared with her that I was looking for gated apartments only. Even after telling her clearly what I was looking...
May 08, 2023 by Prini Daniel
Packages damaged and truck not sent according to the payment taken (Nobroker) Closed
My wood is damaged They sent a very small truck without roof It was raining in bangalore Worst packaging Bubble wrapping not used for all furniture. Less no of workers came They took **hrs to shift for *.* kms ...
May 01, 2023 by Monika sekar
Refund not credited (Saharayn Universal Multipurpose Society Limited) Closed
hi there I had invested ***** in saharyan Universal Multipurpose society limit ed in **/**** with maturity date **/****, bhut haven't received any refund till this rate....
Apr 30, 2023 by Sunita Verma
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip