Top consumer complaints in 2024 - Voxya Consumer Forum Online

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Cancel Loan amount (upgrad) ^Open

i enrolled myself with upgrad for the course PG HRM. I took admission last month and my emi will start from August ****. but due to my health issues . i wont be able to continue with my course. when i ask them to help me they informed me there ...

Jul 23, 2021 by sweety kumari

Refund not initiated (Byjus Company ) ^Open

I had sent a number of mail to the BYJUS TEAM for the refund of my order which I had already returned but didn't get a respond from their end also i am calling their customer care executive they are providing different email ids and some of th...

Jul 05, 2021 by Smriti Bhattacharjee

Education learning package not Provided (Vedantu com) ^Open

I have purchased package - Independent Reading and Expression from Vedantu Online on **th June.According to Vedantu policy we should be intimated with class scheduled within ** hours But unfortunately we have never notify with any details.Afte...

Jul 05, 2021 by Sonali Pradhan

IAS not refunding Money ( IAS ) ^Open

I have enrolled for coaching in V*V IAS when SC decision came that they are giving an extra attempt to candidates but when SC cour order age barred candidates are no more eligible for extra attempt I asked for a refund of money from the institu...

May 08, 2021 by Ankit Mishra

Not refunding the cancelled final exam fees of which is approximately Rs 220 (CHITRALEKHA ART SCHOOL) ^Open

Not refunding the cancelled final exam fees of ****-** which is approximately Rs ***/- Phone: ****** ***** Address **/**a, Gouri Bari Lane kolkata ****** Branches ** B, Rajadinendra street, Kolkata ******, Kolkata, West Bengal ****** ...

May 05, 2021 by Arunava chowdhury

Promised services not delevered (Karnataka university Dharwad) ^Open

I did my *-year engineering degree from Karnataka University, Dharwad in the year ****, but couldn't able to collect my Engg. degree certificate. For this when I contacted them they told me to provide the passing marks card and urgent convocati...

Apr 25, 2021 by Navtej Singh

Upgrad Refund (Upgrad Education Private Limited) ^Open

I had enrolled a course of ***** and since then I am facing salary cut,Covid survivor,mom operation( everything documented and sent to Upgrad team) Since then they are forcing me to join the course and not giving me my refund as I am already fa...

Apr 23, 2021 by Alphonsa James

Refund of provisional booking fees (Adamas University Kolkata) ^Open

After applying online in this university,a person,who introduced himself as the Associate Vice President - Education Counselling and Communication,contacted me,almost repeatedly called me and asked for the Provisional Booking Fees - Rs***** cl...

Apr 21, 2021 by Shikha Bhattacharya

NIOS payment done but still Application Showing Submission Pending (National Institute Of Open Schooling) ^Open

I made NIOS admission by paying Rs.*****.** after making payment My application still showing Submission pending even my amount has been deducted from my bank account. And I have inquire to my bank & they have said that the Amount of Rs.****.**...

Apr 07, 2021 by Aseng Ratan

Fees not refunded (The Bhawanipur Education Society College) ^Open

I had taken admission in the BGES College, Kolkata, in September and paid the requisite fees of Rs. *****. I desired to get my admissions cancelled. I wrote a mail regarding the same, requesting them to cancel my admission and refund the fees p...

Mar 16, 2021 by Dipesh Chandak

Ask money for my certificates (St Marys Engineering College Deshmukhi) ^Open

I submitted at the time of admission but now they are not giving my certificates back. Please help me to get my certificates back from that college They are asking * lakh rupees...

Mar 14, 2021 by Syed Mohd Ali

Faculty Not Available Breach of Contract Not Refunding Money (GateIIT Gate Indian Institute of Tutorials Bangalore ) ^Open

Eleven follow-ups have been made since the mail below dated *rd January ****. After the third follow-up GATEIIT responded asking for my bank details, which I sent. Since then eight more followups have been done. Yet, no refund. -----> "Dear XXX...

Mar 07, 2021 by Sanjiv Kumar Gupta

Wrong information sent to me about exam schedule (NMAT by GMAC) ^Open

Registered for nmat studied whole year for this and then they sent me wrong information about my exam schedule. I received an email about my exam that it was on ** jan **** on **:** UTC and it happened on **:** IST, missed my exam be aise of th...

Feb 10, 2021 by Ansh sharma

Shine Learning Payment done but Course didn t started on time Need Refund (Shine learning) ^Open

Hi Sir/Madam, I have registered with Shine learning for the AWS Solution Architect course. It seems they are cheating. I need refund, please help. - Amount paid on Jan ** - ShineLearning: shubhangi(**********) - Amount Paid : *****.** (...

Feb 06, 2021 by Chandan Kumar Mishra

SCORE ERROR (NMAT by GMAC) ^Open

I have taken NMAT by Gmac retake * on ** january **** and after exam i got score of ** in quantitative aptitude section . As per NMAT by Gmac ** is the minimum marks in NMAT **** - **** exam , so i got doubt and checked with test center team t...

Jan 28, 2021 by SURYATEJA YADAV KONDEBOYINA

Fraud by shaw academy (Shaw Academy) ^Open

sir i have taken shaw academy free trial for * month and i want to cancel my membership before * month as i am not satisfied by their service, but they are not allowing me to cancel it as they told to call on their company number and i called t...

Jan 15, 2021 by Shubham gupta

Partial refund of fee (Amity university Noida ) ^Open

my daughter took admission in amity noida in the month of July. Last date of admission was **/*/****. we deposited fee in two installmets . last date to submit the fee was */*/****. we paid Rs. *,**,*** and applied for withdrawal in the month o...

Jan 10, 2021 by sonika bagri

Fee Refund from Symbiosis School of Economics Pune (Symbiosis School of Economics) ^Open

I am yet to receive my fee refund as per UGC circulation passed on **nd Sep in view of COVID ** Pandemic. As per the circular universities have to refund all the fee amount as a special case for this year only. After following up thru mails and...

Jan 02, 2021 by Aaditya Kaul

Coaching Classes services deficient (Quest Classes Pune) ^Open

Joined the class in Feb ****. within two months the student realized that his queries were not being answered. Various calls and messages to get the queries cleared were unanswered. Classes were held via zoom calls but even there when my son ...

Dec 29, 2020 by Joe Thomas

Partial refund by the University (Amity university Noida ) ^Open

My son had enrolled in Amity University on */*/****. He applied for withdrawal on **/*/**** . The total tuition fee we had paid was Rs.*****. The UGC(University Grants Commission had put out * notices on **/*/****, 'Letter' and 'Guideline'. Acc...

Nov 28, 2020 by Manisha Saraf

Byjus is demanding EMI after Cancellation (Byjus) ^Closed

We have purchased Byjus product while purchasing we were assured we can cancel the order within **days, when we call them to cancel their product they took * month to cancel it and then after * days we received a msg regarding maintaining minim...

Oct 08, 2019 by Santosh Singh

I want cancel my order and refund money (Byju s) ^Closed

...

Oct 08, 2019 by Sohan lal

Product not delivered (Byjus) ^Closed

Payment made by me on April **** but still product not delivered. Not answering phone calls and not replying to the mails....

Oct 04, 2019 by Anupam

Discontinuation request not accepted (Byjus) ^Closed

I am asking Byjuz customer care to discontinue this app for my son. I already paid RS. ***** and first month instalment Rs. ****, my second instalment will lapse on **th October. Before that I need to stop this app. But Byjuz Customer care team...

Oct 01, 2019 by Kartheeswaran.K

Not returning (Byjus) ^Closed

The Byjus agent came and told that the tab will be locked and child will not be able to watch YouTube or download games. But it was wrong when we talk to customers support they talked very rudely and doesn't helped us....

Sep 22, 2019 by Aditya

I dint get the promise classes and due to emi process I am even facing a check bounce charges in my (Byju ias) ^Closed

*)I started my ias **** weekend classes from Byjus in July during admissions I was promised to give the missed out classes before my upcoming exam on June * **** but even after repeated calling to Byjus office and the Cordintor by name Utpal I...

Sep 16, 2019 by Priya Hosur

Not taking product back byju (Byju ias) ^Closed

I request byju team to cancel ias prodcut but they force me use the product u will understand it slowly but i request them to cancel and im not financially to pay further emi please take ur product back im not able to understand it however i r...

Sep 14, 2019 by Abhishek balasaheb deshmukh

Regarding management problem (Green Valley Public School) ^Closed

Mere bete ki tabiyat theek nhi thi. Maine test ki wajha se school bheja. Half time ke docter ki opportunities thi jab mai lene gya to bola ki school time nhi jane de sakte jab chutti hogi tabhi ja sakta hai. Kya mere bete ki health aur uski jaa...

Sep 03, 2019 by Mohammad Adil

Not returning money back (Fitternity) ^Closed

Fitternity not giving money back even though they cancelled the class and thats why i want to cancel every other associations with them in the future. Also what about my travel expenses, as class was cancelled after i reached there....

Aug 24, 2019 by Vanshika agrawal

Cancellation of order & issued refund (Byjus) ^Closed

BYJU’S representative Ishant Rawat visited my house on **.**.**. He processed the registration and get forms signed by me stating that it was registration formality. In our meeting he insists me, Madam, if you purchase now immediately (For Gr...

Aug 21, 2019 by Megha

Complaint regarding Byjus fraud (Byjus) ^Closed

This is complaint/fraud regarding returning of product to Byjus. Person Name Mr Ansh from Byju's, Bangalore (Ph- ***********) visited our house regarding the selling of Byjus study material tablet (INR *****) as he told us if we didn't like the...

Aug 14, 2019 by Shailendra Mohan

Fee not refunded for unattended course (Intellipaat ) ^Closed

I paid a fee for a course called Google cloud certification training in Intellipaat. I did not attend the course nor gone through online web content. I have requested multiple times for the refund. But they have been denying to refund. ...

Aug 02, 2019 by Purushotham Namani

Online certification course from simplilearn (Simplilearn) ^Closed

I bought a certification course from simplilearn and the exam passing criteria was **% and I got **% marks in the exam. But they still failed me and when I asked them they said that now they have changed the requirements and they forgot to upda...

Jul 29, 2019 by Sunil Joshi

Package not delivered (Byjus learning app) ^Closed

To whom it may concern This mail is regarding complaining against your system miss commitment and keeping us in dark about the the delivery of your product. Your executive Mr Ashish diman came to explain about your byju’s product from class ...

Jul 25, 2019 by Mohit goswami

Refund of money (Toppers 25 IAS and RAS coaching) ^Closed

Mene Jaipur se RAS ki coaching start ki thi Toppers ** institute se ** june **** ko. Shuru mai jab baat hui to inhone bola tha ki abi jo bachhe hai unke sath beth jao kuch din mai naya batch start krenge. Lekin ab **,*** Rs. fees lene k baad mn...

Jul 21, 2019 by Sandeep Naysrania

Byjus app cancellation (Byjus) ^Closed

Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. Later in the evening, he came to m...

Jul 19, 2019 by Rajesh M Pillai

BYJU's Senior Eduction Counseller Abhisheh Shah Mumbai (Byjus) ^Closed

I have purchase Anthropology course for the * Years from Byju's vide Invoice No BYJUS******************* dated **-**-**** for Rs. *****/-. from Senior Eduction Counseller Abhisheh Shah Mumbai. He explained me course are ** Installment @ **** w...

Jul 19, 2019 by Tarun Barot

Cancellation of byju's course (Byjus) ^Closed

We were cheated by Byju’s employee Mr Shivam who gave us so many false promises that their team will come to our house and counsel our children. In the bargain they asked for my wife’s passbook & took few signatures and applied for loan for...

Jul 17, 2019 by PREM LAL SAINI

BYJU'S false promises (Byjus) ^Closed

Dear Anurag, Sr.Manager With reference to our order No. *********, prasamsa sambathula , we have made several requests over phone and through mail. All our requests were within the time and recorded i.e right from **th day from our subscrip...

Jul 17, 2019 by S RAJESH

Repayment not done in credit card account (Byjus) ^Closed

The merchant Bijus The Learning App setup ** month EMI from my credit card. I have to cancel the product, but the merchant doesn't want to refund into my credit card and close EMI....

Jul 15, 2019 by HARESH