Top consumer complaints in 2024 - Voxya Consumer Forum Online

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Misselling of Personal from Indusind Bank Employee (IndusInd Bank) ^Open

Indusind Bank Personal Loan Sales Executive has committed fraud with me. I applied for a personal loan through your ONLINE PERSONAL LOAN SALES EXECUTIVE – NIHARIKA DHILLON. The application number is JP********. Her contact numbers are ***** *...

Apr 18, 2026 by BRAJESH KUMAR

Amount deposit but not credit to my olymp account nor to my bank account (Olymp Trade app) ^Open

Three times I lost my amount, they are not responding properly. February **th **** ....*****,april *nd **** ....***** and today April **th **** ***** Deducted but not credit to my olymp account nor to my bank account. Please help me. ...

Apr 15, 2026 by Maddula rajesh

Unauthorise deduction of the amount (Bank of Baroda ) ^Open

I have a loan account with Bank of Baroda and the bank has been charging interest on my account from the year **** onwards The bank has charged interest rates such as *.** percent in April **** *.** percent in June **** and **.** percent in ...

Apr 15, 2026 by rashid khan

Online fraud on the name of legal charges for my case of unauthorised sbi bank online fraud (Quick legal moto consumer forum) ^Open

Ihad come across online banking fraud of ***** rs on**/*/** by online unauthorised transaction after * year of complaint to cyber crime within ** hr after fraud also no refund so I approached to quick legal moto consumer forum and paid **** rs ...

Apr 09, 2026 by Kalpana Govindrao Chaudhari

Complaint Regarding Unauthorized AutoPay Activation Without Loan Disbursement (Fincfriends Private Limited) ^Open

Dear Sir/Madam, I am writing to raise a formal complaint against FincFriends Private Limited regarding the unauthorized activation of an auto-pay (E-mandate) for a period of one year on my bank account. I would like to bring to your atten...

Apr 08, 2026 by Senthil venkatesh R

Misguidance of HDFC Bank Relationship Manager (Hdfc Bank Pritech Park Bengaluru) ^Open

Im Manasa Bakkannagari the account holder of HDFC Bank and i’m using this from **** , recently i faced an issue , due to misguide of my Relationship Manager Srinivas GT as a result now i was in loss of *,**,***/- through Debit card easy EMI. ...

Apr 07, 2026 by Manasa Bakkannagari

Complaint regarding non receipt of fixed deposit maturity amount (Adarsh Credit Co Op Society ltd) ^Open

I am writing to formally lodge a complaint regarding the non-receipt of my fixed deposit maturity amount from Adarsh Co-operative Bank. I had deposited a fixed amount in March ****, with the maturity date being March ****. However, I have not ...

Mar 28, 2026 by Hina jorusinh parmar

Misleading Offer Sale Money Deduction without Consent (Pine Labs) ^Open

One Swipe Machine was installed in our store on **-**-****. During Installation, Only MDR *.**%+GST as applicable charge was discussed by their sales representative and there was no other charge lifetime until the machine is active and in use. ...

Mar 27, 2026 by KAILASH JHA

Good service not received (Binomo) ^Open

After a successful transaction they can't update fund in real account ...

Mar 24, 2026 by Rahul Yadav

Till now Rs 1180 not reverted by Sukhniwas RRCAT Indore M P branch (State Bank Of India ) ^Open

Till now, Sukhniwas-RRCAT, Indore(M.P.) branch of State Bank of India, has not reverted Rs. ****/, debited from my bank account. My bank account number is *********** . Sukhniwas-RRCAT, Indore(M.P.) branc...

Mar 22, 2026 by Radheyshyam Chaubey

Tata Capital Limited not refunded Rs 295 till now (Tata Capital Limited) ^Open

Tata Capital Limited, has not refunded Rs. ***/, till now, and is making false pretexts. I had taken a Personal Loan, from Tata Capital Limited. Personal Loan Account Number is TCFPL****************. EMI of this Personal Loan, was already paid ...

Mar 20, 2026 by Radheyshyam Chaubey

Matured fixed deposit amount not received (Adarsh Credit Cooperative society) ^Open

I have invested Rs ***** as a Fixed Deposit in the Scheme of Adarsh Credit Cooperative Society. The Details of My investment are as follow. FD Account Number : *************** Date of Deposit : **.**.**** Maturity Date :. **.**.**** Maturity ...

Mar 19, 2026 by Kavita Dayaljibhai Chotaliya

Maturity amount not given (Adarsh Credit Cooperative society) ^Open

I deposited money in Adarsh Credit Cooperative Society and they promised to provide maturity amount on-time. My deposits got matured in **** and **** but I am still waiting for the maturity amount. I want to get the same along with interest ti...

Mar 16, 2026 by Hemraj Dhote

SIGNATURE FORGERY (Hdfc Bank) ^Open

Subject: Complaint against HDFC Bank Ltd. for Gross Negligence, Breach of Confidentiality, and Facilitating Financial Fraud - AMSPL. Complaint Details:I, KVMR Srinivas (DIN: XXXX), Promoter Director of Asopalav Maritime Services Pvt Ltd (AMSP...

Mar 14, 2026 by KVMR SRINIVAS

Sir I had paid an amount of Rs towards the scheme of Advance For Q shop G OODS EXIST PLANH onhavin (Sahara Q Shop Unique Products Range Limited) ^Open

Sir, I request refund with interest for my invested amount of Rs *****/- in SAHARA Q SHOP UNIQUE PRODUCTS RANGE LIMITED . AGAINST RECEIPT NO *********** DT **/**/****...

Mar 13, 2026 by DEBARAJ TRIPATHY

FRAUD ICICI BANK (icici bank) ^Open

I had taken two Personal Loans and one Two-Wheeler loan. Loan Account Numbers are LPIND***********, LIIND*********** and LTIND***********. ICICI Bank, is not updating Rates of Interest and Repayment Tenors of these loans, in my credit repor...

Mar 13, 2026 by Radheyshyam Chaubey

FRAUD HDFC BANK (Hdfc Bank) ^Open

I had taken a Two-Wheeler loan, from HDFC Bank. Loan Account Number is ********. HDFC Bank, is not updating Rate of Interest and Repayment Tenor of this loan in my credit report of CIBIL. HDFC Bank is telling a lie and making false pretexts, th...

Mar 12, 2026 by Radheyshyam Chaubey

HDFC Bank making false excuses (HDFC banck) ^Open

I had taken Home Loans from HDFC Bank. Home Loan Account Numbers are ********* and ********* . HDFC Bank, has not reported/updated, EMI amounts of these Home Loans, in my credit report of CIBIL. HDFC Bank is making false pretext that non-repor...

Mar 12, 2026 by Radheyshyam Chaubey

Bribery in the forComplaint under Section 35 of the Consumer Protection Act 2019 for Misselling of I (State Bank of India ) ^Open

*. That the Complainant is a law-abiding citizen and customer of Opposite Party No.*, State Bank of India, and has been availing banking services including loan facilities. *. That the Opposite Party No.*, through its Branch Manager and repres...

Feb 28, 2026 by Remya Tiju

Loan emi payment not updated (Samsung) ^Open

I made my Samsung A** loan EMI payment on ** Feb **** at **:** PM using Samsung Wallet via (UPI). The transaction was marked SUCCESSFUL, and the amount was debited from my bank account, but the EMI payment has not been updated in my Samsung Fi...

Feb 26, 2026 by K Laldinpuia

Emi puri ho gayi hai but paisa kaat rahe hai (HDB Finanace ) ^Closed

sir meri bike loan ki emi puri ho gayi hai but mare account se amount debited ho raha hai jo ki *** rupees every month hai. aur ***** rupees ka bounce charge alag se har mahine SMS kerte hai.sir mai security guard hun mere liye ye bahut badi am...

Sep 14, 2025 by Kuldeep Pandey

Delay in refund (Freed Debt Settlement Company ) ^Closed

I enrolled in the debt relief program since I had to many emi's to pay, their initial support was good, my plan was for * years, they helped in the first * years but after my SPA balance Increased they rarely helped me with the debt settlement,...

Sep 12, 2025 by Manjeet singh rana

EMI debited from my account and was successful but SNAPMINT app showing payment failure (Snapmint Financial Services Pvt.ltd. ) ^Closed

Actually I was paying an EMI payment of a Phone which I ordered through snapmint with order id ******** on **st Aug . The EMI was of ₹**** and was successful through my KOTAK MAHINDRA BANK ACCOUNT. For verification I called Kotak's customer...

Sep 04, 2025 by ALI ABBAS UDDIN KHAN

Rakesh kumar (Namaste teen patti aap ) ^Closed

namaste teen patti aap se ham * bar me **** withdrawal kiye the abhi aaya nahi hamare khate me process dhika raha hai lagbag ** din ho gaye ...

Sep 03, 2025 by Rakesh kumar

No Liquidate No Refund in Account (TradeCred) ^Closed

SUB : NO REFUND OR NO LIQUIDATION OF A BILL DISCOUNTING DEALS (*) NOS. Amount Invested: Rs.****** approx & Current Value of the same is Rs.******.**. approx. I had invested in Bill Discounting Platform namely TRADECRED in their bill Discounti...

Aug 28, 2025 by Mayur Gangaram Tondwalkar

Refund Still Pending for Double Emi Deduction (Snapmint) ^Closed

My emi date was on *rd of August so i paid the amount manually because everytime I prefer to pay my dues before the due date . But on * th August again the same amount of Rs **** was auto-debited from my account . I reached out to snapmints sup...

Aug 13, 2025 by Pranay Yadav

Whidaro fix dipositd money (Aadarsh credit co operative society ) ^Closed

I AM MAHENDRAKUMAR JIVANLAL PATEL HAS THREE FIX DIPOSITD OF AADARSH CO. OPP.SOCITY RS.THREE LACS FIRST AMOUNT NOT INCLUD INTREST WANT WIDRO MY MONEY FROM AADARSH CO. SOCIETY.PIEASE HELP ME MY MOB NO.**********., VISNAGAR. ADRESS * ---BHARATNA...

Aug 04, 2025 by MAHENDRAKUMAR JIVANLAL PATEL

Binomo Denied Legitimate Withdrawal ofwith Fake Transaction Details (Binomo com trading app ) ^Closed

Withdrawal ID: c***da**c**b*fbc*cd**dce*db***** ...

Jul 25, 2025 by MD AZHARUDDIN

Refund not credited (Amazon India) ^Closed

i ordered clothes on amazon india but clothes were not of good quality so i decided to return the clothes. They picked up clothes and did not credited my money back to me. it has been more than one month since they received clothes. I have trie...

Jul 04, 2025 by Aamir Khan

Deposit not refunded (Parimatch) ^Closed

MERCHANT/WEBSITE: https://parimatchglobal.com UPI ID: ashoktraders@psbpay Deposit was deducted, and initially asked to wait for * business day and later on asked for * more days, for refund. Sent more than ** emails, but hasn't received the s...

Apr 09, 2025 by Akash kamal

My deposit transaction not credit in my dafabet account (Dafabet ) ^Closed

Respected Sir.... It's been a year since I started playing Dafabet.Often the money I deposited was credited very late in some times.I have deposited Rs * lakh ***** in * times and I have not received the credi...

Apr 03, 2025 by Ajin A

Withdrawal not credited (Dafabet ) ^Closed

I made withdrawal on **/**/**** Rs **,*** Withdrawal id number ********* I made one more withdrawal on **/**/**** Rs ***** but I didn't receive any money From them I asked *** Times but no use same answer they r giving we will update u sh...

Apr 03, 2025 by vijay Kumar v

Bharath pe Funds frozen (Bharath pe) ^Closed

Bharath pe blocked my account with money - **,***/-, claiming some internal policy and asked to upload invoice; after uploading invoice they are rejecting it various reasons now they even raised return request of machine without refund for whi...

Feb 10, 2025 by Tallapudi Srinivasarao

Deposit issue (Parimatch in) ^Closed

i deposited **k in paramatch account of this month *nd. But Parimach account has not been added. Parimach customers say the same thing daily but as soon as possible but no reply has been given for ** days.i have all documents...

Jan 30, 2025 by Manoz kumar reddy

Cheque bounce thrice in a month (Nobroker) ^Closed

This is with regards to my no broker insta loan EMI for the month of December. Below is the loan reference number Loan reference *: ******* Loan reference *: ******** Due to financial reasons I couldn't make the emi payment in the month ...

Jan 07, 2025 by Mohammed Khurram

REQUEST FOR REFUND IN MY INVEST AMOUNT (Xtcoin Net) ^Closed

Dear Sir, understand I am facing issues getting a refund on xtcoin.net after investing ₹***,***.(Show ******) *. Identifying the Problem: Low Score: The "below score ***" message is concerning. Unfortunately, xtcoin.net doesn't seem to ...

Dec 20, 2024 by K SUBBIAH

Not able to transfer money from my rapido wallet to bank account or UPI (Rapido Bike And Taxi) ^Closed

From last six months I m complaining rapido that I unable to transfer money from wallet to bank account or UPI..I m rapido captain approximately *** rs in my wallet...I mailed them so many times and complaint on customer care more than ** times...

Nov 30, 2024 by Aman khanna

Deposit not received (Binomo com trading app ) ^Closed

On *th oct **** I made transaction to deposit and i transaction was successful . But I didn't receive the deposit when I ask the cs support they said transaction failed I will get refund but till now I didn't receive refund more over I have pro...

Nov 13, 2024 by Sandhyarani

Loan details closing (cashe app online loan service) ^Closed

I have cleared entire loan, post that I have raised a request for account deletion in cashe but they are not willing to do that, and also nit given NOC for closed loan...

Sep 21, 2024 by Harish Reddy Mandadi

NOC for Loan Cancellation (Byjus) ^Closed

Hello Team, We purchased the UPSC IAS preparation course (Registered Phone No.: **********) on **/**/**** for an amount of ***** out of which **** was paid at the time and the remaining amount of ***** was on EMI basis issued by their financ...

Sep 17, 2024 by Vundavilli Philip Choudhury