Banking Complaints
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Banks in India</b></p>
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<b>1. State Bank of India:</b> SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
<b>2. HDFC Bank:</b> The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
<b>3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited:</b> It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
<b>4. Punjab National Bank:</b> The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
<b>5. Bank of Baroda:</b> Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Top Banking Complaints in India</b></p>
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According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
<b>1. Hidden fees</b>
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
<b>2. Bad customer support</b>
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
<b>3.Beneficiary does not get the money</b>
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
<b>4. Fraudulent transaction</b>
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
<b>5. Transaction failure</b>
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Banking complaints?</b></p>
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<b>1.</b> First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
<b>2.</b> Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
<b>3.</b> However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
<b>4. Send Legal Notice:</b>
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case against the Bank in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">file a consumer complaint</a> at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Most Common Issue Reported for Banking Complaints
Complaints
Rakesh kumar (Namaste teen patti aap ) Open
sir ham namste teen patti aap se * bar me **** withdrawal kiye the **din ho gaya abhi paise nahi aaya ...
Sep 02, 2025 by Rakesh kumar
Please Refund my amount back (Aditya trading company bitcoin ) Open
I have invest first ****.then I am waiting for *minutes .that person again ask ****.for file charge then again ask re gst charge, trading charge, withdrawal fees then again ask like this so I am paying.but even not get commission **,*** rupees ...
Sep 02, 2025 by Supreeth KM
Money struck in wallet of Otipy Company (Otipy) Open
My wallet balance of Rs *** is stuck in wallet of OTIPY company, which has ceased its operation in May,****. I filed multiple tickets on app for refund of my wallet balance, but the company is closing the tickets without issiung refund. This co...
Aug 31, 2025 by Vishwajit Ranjan
Stashfin loan app error (Stashfin Akara capital ) Open
Dear Sir/Madam, The company known as M/s Akara Capital Advisors Pvt. Ltd., operating under the name ‘Stashfin.com’, has unlawfully accessed my personal data. They are persistently contacting all of my acquaintances and sending daily lega...
Aug 31, 2025 by Aurovil Prasad Sahoo
Unauthorised ECS deduction (Just Dial Limited) Open
On **.**.**** I have paid money to a just dial executive name Sunit Kumar Mondal for promoting/advertisement of my business name Modicare Distribution Point for which there service was to supposed to provide leads of the customers for my partic...
Aug 26, 2025 by Akancha Jaiswal
Uncredited XLM Deposit Transaction ID (Zebpay cryptocurrency exchanges) Open
Dear Zebpay Support Team, I hope this message finds you well. I am writing to urgently escalate the issue regarding my cryptocurrency deposit that has not yet been credited to my Zebpay wallet. On August ** **** Explore-Stellar-Lumens-...
Aug 26, 2025 by Vandhavasu Tulasi Ramana Vittal
Refund from Otipy wallet (Otipy) Open
Otipy is Unserviceable Area now , so i requested refund and sent email to their customer care team. the refund was to be completed within ** to ** days from May **th as communication. However, today marks beyond ** days, and the refund has st...
Aug 20, 2025 by Peeyush
Bharat Pe Speaker Return Charges Rs 295 (Bharatpe Resilient Innovations Private Limited ) Open
I had purchased a BharatPe speaker for ₹*** and have been paying ₹*** monthly rent. Now I wish to return the device as I have switched to another service. However, in the app, it is showing ₹*** as a “convenience fee” for returning t...
Aug 17, 2025 by Ronak Vijay Pardeshi
Refund is not reflected in my account (Savana by Urbanic) Open
I ordered * products from Savana and prepaid for my order. Then, I cancelled * of the products due to size issues. However, Savana is showing that the money has been credited to my account, but I haven't received the amount. They don't have a c...
Aug 16, 2025 by Heer Shah
Technical glitch at their end result in auto liquidation of my position (Coinswitch Kuber) Open
I want to highlight below mentioned issues for order ID : *****f**-d**a-****-a*ba-a*a**c*f*d*f to your knowledge that I want you to resolve it on urgent basis. * In trades section my position was showing closed at *:** pm at executed price of...
Aug 16, 2025 by Ashish Dua
Withdrawal not recieved yet (Namaste Teen Patti ) Open
I have lost ***Rs. I have added more to recover my amount but it couldn't withdraw. ...
Aug 16, 2025 by Vipul Janardhan Hinganekar
Namaste Teen Patti withdrawal scam (Namaste teen patti app) Open
Hello there! I am very disappointed and frustrated right now. At first I did not face any issue but after * withdrawal when I attempted for *th withdrawal it is still showing processing and they don't have any dedicated customer service and thi...
Aug 14, 2025 by Wasim Ahmed Siddique
Game Withdrawal Fraud (PAYZEN DIGITAL PRIVATE LIMITED Super 3 Teen Patti) Open
I saw an ad of Super * Teen Patti on my phone and tried to play the game in which i added Rs. ***, ***, **** & ****. I won Rs. ***** and tried to withdraw the amount but it does not allow me to withdraw. Though it allowed me to withdraw Rs. ***...
Aug 10, 2025 by Hitesh Madhok
Complaint regarding Unauthorized Insta Buy Card Unjustified Interest Charges and Deficiency in Servi (Standard Chartered Bank) Open
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Aug 04, 2025 by Pavan Karnatakapu
Tata neu credit card bill payment failed but not refunded (Tata Neu App) Open
I paid my credit card bill using Tata new bill payment amounting *****. It shows the transaction failed and amount will be refunded. But still now I didn't receive any refund. I paid it on */*/**...
Aug 02, 2025 by Santhosh
RBL Bank Error Loan EMI Credited to Unused Card Facing Penalty Risk (RBL BANK CREDIT CARD DIAL FOR CASH) Open
RBL Bank wrongly upgraded my credit card without my consent and dispatched it to my old address. I never received the card and don’t even know the full card number. Meanwhile, I made two EMI payments via the RBL app (₹*,***.** each), but th...
Aug 01, 2025 by Prakash R Radha
Deposit transaction fraud by stake app (Stake Online Betting Casino) Open
I was depositing money on stake through local currency option and i deposited *** and did upi transaction but since then its been ** days and transaction is showing pendng and there are no other options to contact them also...
Jul 28, 2025 by Chirag Bisht
Annuity withdrawal is denied (Icici Prulife) Open
Hi Sir, I had bought pension policy from ICICI, now the policy is closed and I want to opt out for **% cash withdrawal and **% annuity buying as per government rule. However ICICI prulife is allowing me to only withdraw **.**% only which is ...
Jul 21, 2025 by Jitendra Jagannath Raut
Repeated EMI Payment Misallocation by Hero FinCorp Leading to Bounce Charges and Mental Harassment (Hero Fincorp Ltd ) Open
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Jul 16, 2025 by Gaurav G Deshpande
5000 Deposit Not Credited in Mostbet Account Even After 5 Days (Mostbet) Open
मैंने ** जुलाई **** को ₹**** का UPI डिपॉज़िट Mostbet अकाउंट में किया था। ट्रांज़ेक्शन बैंक की तरफ से सफल दिख...
Jul 16, 2025 by Vijay Sharan Dubey
Refund not credit (S2 Money private limited) Closed
.G*> (>. ?G*M** *>*B *H .H '>* >*M! *G *H*G (?>* **> %> *G?( **M** !> ( G >*# *H*> >$G *G /> * -@ $ *>** (*@ /> *H | S* MONEY G .>'M/. *G AIRTEL PAYMENT BANK ACCOUNT > (?>* **> %> >(>*@ :- Ac. No. ********** AMOUNT **** ...
Jan 11, 2023 by Tikeshwar sahu
Refund not credited (Punjab National Bank Gamma 1 branch) Closed
.G*> (>. &M**>* s/o *>*.* (?*>*@ *>@*A* M*G* (K!> $%> .G*> > (,* **************** K? *>, (G*(* ,H $ +>*M. ** *H .G*G > *G **-*-**** K ...
Jan 06, 2023 by kapil kumar
Fraud By My Debit Card of ICICI bank (icici bank) Closed
Good afternoon As one girl called me for credit card of bajaj finserv and says to install one app ie of Bajaj finserv only and she asked to fill basic details and debit card detail and said you will get verification transaction of * rupee b...
Dec 23, 2022 by Akash Gangwar
Refund not completed (SBI & Phone pe ) Closed
Sir I transferred an amount RS.*** on dated ** sept **** to my friend through SBI phone pay the phone number is correct but amount transferred to another account .In this regard complained to phone pay care centre they stated that the responsi...
Dec 21, 2022 by SANTOSH KUMAR MISHRA
SBI credit card charging double amount for a single EMI purchase every month (Sbi Credit Card) Closed
I have taken an EMI upon a purchase using SBI credit card for which a monthly EMI of **,*** rupees should be charged for me on monthly basis. The EMI period is * months and amount is around **,*** rupees. They started to charge me around **,***...
Dec 20, 2022 by Jajimoggala Nava sai krishna
Money didn t credit in astropay account (Astropay ) Closed
I had to make a transfer through astropay so i tried to deposit by upi. Money was debited from my account but didn't got credited into astropay. It's over two months now still no resolution ...
Dec 11, 2022 by Sapan soni
REFUND NOT ISSUED BY ZESTMONEY (ZestMoney) Closed
This is regarding the payment of INR **,*** I made to MAKEMYTRIP through a consumer loan (LOAN ID : **E*BMW****A) of ZESTMONEY for an EMI tenure of * months (Sep ****- May ****) with a monthly EMI of INR ****.** (**% Rate of Interest). A...
Nov 23, 2022 by SINDHU NAGARAJAN
Course cancellation and loan closure (skilllync and Eduvanz) Closed
My complaint is about Course cancellation and loan closure. I am veerababu from andhra pradesh. i got a call from skilllync on may ** and he convinced me to you got a job guarantee and you did not pay even one rupee also. he made so many fake...
Nov 10, 2022 by VEERABABU ALLAKA
I get the lone of rs ***** rs and they are asking for the ***** what I can do please....................
Nov 05, 2022 by rakesh
Refund of Mistakenly amount deposited in Google play (Google play ) Closed
Sir, I tried to send money to Google pay account but by mistake I touched the Google play app. then it with out confirmation amount Rs **** deducted from my Airtel payment bank account on **th October **** Google play recharge is not need to me...
Oct 27, 2022 by SHAM SUNDER GUPTA
PayTM not giving cashback (PayTM) Closed
I placed an order on the website of Flipkart health+ on **th September using Paytm wallet as they were promising cashback of *** rupees. But in this way they actually fooled customers. Now, I have been constantly mailing both Flipkart health+ a...
Oct 24, 2022 by SHIVANI VALECHA
Ammount neither credit to benificery account nor revert back to my account (Axis Bank) Closed
...
Oct 17, 2022 by DEEPESH SINGH
Unable to withdraw my money (Phone pay) Closed
I have invested ***** rs last year in sbi mutual funds through phone pay,now I am trying to withdraw my money back and I am unable to withdraw.I have raised many complaints but they are not solving my problem.kindly help...
Sep 30, 2022 by rahul tiwari
Refund not recevied (Razorpay Payment Gateway) Closed
I purchased * product from Realme store on **-Oct-**** but made * transaction. One of the transaction was not successful having id ************IGANQYHG* was failed from my end. I used Razor payment gateway for payment. I contacted bank, Mercha...
Sep 26, 2022 by Akhilesh Kumar Suryavanshi
Please refund my deducted consolidated charges (Axis Bank) Closed
please refund my deducted consolidated charges..amount of **** from axis bank ............thank you ...
Sep 26, 2022 by jaydev pathak
Please refund consolidated charges in 25922 of 2000 rs and 18gst (Axis Bank) Closed
yesterday deducted money from my account..****+**%GST...I call bank customer care number ..executive says thak i repay my loan before the EMI date ..this reason deducted money amount of ****rs consolidated charges..my EMI ****..but consolidated...
Sep 26, 2022 by jaydev pathak
5000 (maxoninvest.in) Closed
maxonivest.in fraud with me ****rs i am send ****rs on maxoninvest.im fraud app because this app not transfer my widrawl and I am loss ****rs ...
Sep 25, 2022 by Somnath Tiwari
Abused and harassed by cashe loan app agent (cashe app online loan service) Closed
i had took loan from cashe loan app and now being harrased and abused by them also they have accessed my phone and found out contact lists and calling them as well.. ...
Sep 19, 2022 by Sachin
Mpokket Huge penalty and late fee (Mpokket) Closed
I've taken loan from mpokket of *****. Due to covid situations I got so many financial issues and I got so many harrasment calls and day by day intrest increased rapidly. Some times I contacted mpokket executives to settle my dues without unnec...
Sep 11, 2022 by Hemasundar
Rent Money not Received to landlord (Paytm.com) Closed
Hello Sir/Madam I sent money to my landlord of Rs ***** they charged *** service charges so the total was Rs *****. I done this payment through a credit card. The amount is deducted from my credit card but still not received in the landlord's...
Aug 30, 2022 by MAYUR PANDE
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