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Zepto ^(56/96)

Zepto - Wallet Balance Not Updated After Payment Deduction ^Open

I added ₹**** to my Zepto wallet using my credit card. The amount has already been deducted from my credit card account, and I can also see a “+****” entry in my recent transactions within the app. However, the amount has still not been a...

May 31, 2026 by Somya Paliwal

Zepto - Misleading Promotional Offer ^Open

Zepto advertised an offer stating that customers who placed an order worth ₹*** or more would receive a ₹**** coupon. I carefully reviewed the terms and conditions and placed an order worth ₹*** specifically to qualify for this offer. I f...

May 29, 2026 by Saurabh

Zepto - Empty box delivery ^Open

The delivery partner of zepto after getting otp he didn't do open box delivery and he gave my headset with other groceries and he left immediately Only box is there product is missing Try to call him back he is not picking the call And ze...

May 13, 2026 by Ajaykumar Thimmappa

Zepto - CURD ITEM FULLY DAMAGED AND GETTING SMELL ^Open

I would like to raise a serious complaint regarding the quality and safety of the food items being delivered. This is not just about money—it is about the health and safety of my family. The products being delivered have a foul smell and app...

May 02, 2026 by DASARI SANDEEP

Zepto - Safety issue delivery partner ^Open

I placed an order on Zepto worth *K cash on delivery and kept the cash ready. Its zepto fault that they sent * seperate orders and the first guy came with one package and started demanding change and insulted me in front of neighbours threaten...

Apr 26, 2026 by Jonita George

Zepto - Double payment ^Closed

I had ordered *** rupees order which consisted some potatoes and milk I had forgot to do the payment so my dad went to do the payment but didn't told me to that he was doing the payment so I also did the payment and also my dad so there was do...

Apr 23, 2026 by Sweety Dodia

Zepto - Zepto taken money in advance kept us waiting for 3 hours cancel the order now not returning money ^Closed

We ordered the house hold product with the amount of **** at ** pm on **nd April , and zepto kept us waiting till *:** am and cancel the order themselves, and asking us to wait for *-* working days for refund. It has been observed several tim...

Apr 23, 2026 by Kshitij

Zepto - Damaged products received ^Open

I received an order(Order #KRGOJARO*****) from Zepto in which: One ice cream package was visibly damaged from the outside Another was completely melted and unusable inside This is a straightforward quality failure. After repeated follow...

Apr 17, 2026 by Rishabh Singh

Zepto - Refund not Recived ^Closed

I have asked for return the product - Zepto said that the amount will be refunded by **th April - now they have marked on app that refund completed but I have not Recived it in my bank acc ...

Apr 16, 2026 by Bhawana Dhingra

Zepto - Zepto not returning products ^Open

I had ordered fashion products from zepto on *th of April. I had some size issues with it. But when I reached out to the customer support, sometimes they say that the store is closed, sometimes they say correct product is received sometimes the...

Apr 13, 2026 by Manish Pandey

Zepto - Refund not received ^Open

Zepto is showing that refund is completed but I didn't received my refund I need my money urgently please help me...

Apr 10, 2026 by Kira

Zepto - Defective product ^Closed

I bought a philips ** W led tubelight worth ₹***/- from zepto on *th April. When I tried to install it on *th April it was not in working condition. I requested for exchange but they are saying the exchange window has expired. Product na...

Apr 07, 2026 by Trishika sinha

Zepto - Complain regarding Refund ^Open

Hi Team, I ordered a boat earbuds dated **th March **** and due to damage deliver product returned on the same day meanwhile I connected with customer support team but I didn't get response from their end. Please check the product details ID...

Apr 07, 2026 by Rohit Sharma

Zepto - Paid twice ^Closed

I had paid online for my delivery but mistakenly also paid again to the delivery guy...

Apr 05, 2026 by Sahil Biswas

Zepto - Received a used product and damaged product ^Closed

I saw the product. The product was old and looking used. I said the delivery guy to take back the product, but the delivery guy phone got switched off. So he said you just go home and talk to the customer care. They will resolve the problem, bu...

Mar 29, 2026 by Harsh Patel

Zepto - Problem in quantity ^Closed

It was clearly shown in the Mini gulab jamun box that it contains * pieces of mini gulab jamuns..but when I open the container there is only * pieces..i already complaint in the zepto app..but they are not showing much interest ...

Feb 20, 2026 by Ankit Jana

Zepto - Double payment ^Closed

I have ordered products from zepto of rupees *** and I have paid for it cash on delivery and also my husband Paid via GPay I do have the screenshot of payment also so double payment was done...

Feb 16, 2026 by Sana Merchant

Zepto - Zepto denied return refund for mismatch in product information between image on app and product deli ^Open

Order ID: MJMQONDRR***** Unfortunately refund claim for misleading product information was denied on app. **gm Sodium content mentioned on label in image in Zepto (screenshot attached). But the delivered product has only **gm Sodium (screens...

Feb 10, 2026 by Avanish Behany

Zepto - Zepto delivered me expired chicken ^Open

What if my * year old have eaten that expired chicken and have hospitalized with mishaps. I want them to pay me for my mental agony...

Feb 03, 2026 by Srujanreddy Pasham

Zepto - Zepto illegal business ^Closed

Everytime they are delivering ghee bottle they are delivering adulterated and tampered products. And not accepting complaints on this....

Jan 29, 2026 by Sowjanya Puluvarthi

Zepto - 7 days Exchange denied for damaged product ^Closed

Return denied even though the website said * days exchange if damaged product. Contacted through chat/mail no resolution. have all on the mail...

Jan 24, 2026 by Juned

Zepto - Received damaged product ^Closed

Ordered * gift products. Received with damage and stains on both. When we contact customer support they said that we should check the product before giving OTP to delivery person. But in app they mentioned there is * and * days of exchange time...

Jan 23, 2026 by Vigneshwaran

Zepto - Package is very late ^Closed

Its been more than an hour since i placed my zepto order no response keep showing * minutes and the order isnt even picked up yet and no customer support ar anything proper is given its just robot speaking to me....

Jan 22, 2026 by Anushka d

Zepto - Leaking Oil Packet Delivered ^Closed

Received a leaking *L oil packet. Oil had spilled everywhere, the sticker on the box was also soaked in oil, seal was broken, cap had black fungus. Bought it from Zepto. Paid online. More than * month has passed but no resolution ...

Jan 15, 2026 by Durgeshnandiniba Jadeja

Zepto - Double Payment Deducted Refund Not Received ^Open

I am filing this complaint regarding a double payment deduction for a Zepto order. On *th January ****, while making payment for my Zepto order #KQSIGBMRN*****, the amount was deducted twice from my bank account, but I have not received any ...

Jan 13, 2026 by Saurabh Kumar

Zepto - Package not delivered ^Closed

I ordered some items worth ₹*** and after waiting for * hour and ** minutes i still haven't received my order on top of that the app is showing that it is delivered when i haven't received it. I tried to call the delivery partner and he refus...

Jan 08, 2026 by Stanzin

Zepto - Bill Invoice Not received ^Open

I am writing to request the official tax invoice for my purchase of boAt Airdopes *** Pro. The product has stopped working, and I need the bill to claim the warranty at the boAt service center. However, I am unable to find this order in my Ord...

Jan 07, 2026 by Sagar

Zepto - I have received very bad quality product ^Open

Today i have received milk bread and eggs which was damage also then received banana ice cream and biscuits damage taste less product i tried to contact zepto but call and chat support not connected then i sent an email they are not helping me ...

Jan 06, 2026 by Yogendra saini

Zepto - My product not delivered ^Closed

Lakme forever face powder and race N *:** rechargeable hi speed mini remote control car ...

Dec 31, 2025 by Keerthana

Zepto - Double payment ^Open

I actually paid double times to the order...

Dec 27, 2025 by Ashmitha Papisetty

Zepto - Damaged quality product received ^Open

Today I ordered one teddy diaper on which it was having damaged quality and was invisible from outside when delivered as the package was not transparent so I provided the otp but when I came and opened the package I came to know about this issu...

Dec 27, 2025 by Abhijit Jha

Zepto - Refund for double payment ^Open

Because of partner online payment is not working, he take cash of *** order value , also after some time ***+*** * times payment was deducted from. My wife account but that partner and company denied for refund.. after giving payment proofs wit...

Dec 22, 2025 by Viraj Naik

Zepto - Melted ice cream quality issue ^Open

The ice cream was melted when it was delivered and I filed a complaint on zepto app but they did not give me refund or the correct reason to not give refund....

Dec 16, 2025 by Manoj Sri Ranga

Zepto - Order delivered to some random person ^Closed

i ordered from zepto but the delivery partner gave it to some random guy on the road and now the zepto costumer care is refusing to help and when i told them to talk to there delivery partner then they are just saying that they won't be able to...

Dec 08, 2025 by vijay wadhwani

Zepto - Defective fan delivered ^Closed

Ordered atomberg renesa fan through zepto dated **-**-**. Received defective product and chat with their customer support for replacement, they said, "as of now we can only process the return as the product is unavailable for replacement". Afte...

Dec 07, 2025 by Lokesh

Zepto - Double payment ^Closed

Ordered products from zepto and payment via gpay. The payment for initiated twice and order for not complete on First payment...

Dec 07, 2025 by Shelsia Kuruvilla

Zepto - Order got too much delay ^Closed

I am writing to express my disappointment with the service I received on my recent order. I placed an order with the expectation of your promised **-minute delivery service, which is one of the main reasons I choose Zepto. However, my order ...

Nov 21, 2025 by Pavan Kalyan mn

Zepto - Delivered expired Aavin milk Order ID expiry Consumed small amount FBO License NCH ^Open

Delivered expired Aavin milk (Order ID: MTIVNKC*****A, expiry: **-**-****). Consumed small amount. NCH: ******* | FSSAI: ********...

Oct 31, 2025 by Ajay Kumar

Zepto - Zepto Scam ^Closed

I ordered JBL ***Bt headphone paying **** from Zepto and received a box when i opened it, there was this sweet box inside and I check with customer support team but they are not ready to refund or deliver the product....

Oct 28, 2025 by Gnanaprakash R

Zepto - Paid twice ^Closed

I paid for my order via credit card once, when the delivery boy came it said order hasn’t been paid for. He told me this happened to another customer the day before. Infact this is the second time it happened to me, the first time I just appl...

Oct 26, 2025 by Adya A

Zepto - INALSA FOOD PROCESSOR DELIVERED DEFECTIVE TWICE ^Open

I purchased Inalsa Food Processor from Zepto using gift card money on **.**.**** which was found damaged and since the company does not have another piece it was returned and money was credited back to Zepto Account. Next Day the Inalsa Food P...

Oct 14, 2025 by TEJINDRA PAL SINGH

Zepto - The package product has a different taste and smell ^Closed

I got the product But is has a bad taste and sticky type sweet and has a bad smell...

Sep 28, 2025 by Aiswarya sankar

Zepto - Juice packets with unmentioned expiry date sent ^Open

I have a Zepto account on my mobile number **********. I ordered * different things from my zepto account. Three "Real" Juice packets were included in that order. But all the three packets which were sent to me were expired and having their ex...

Sep 09, 2025 by Gagan

Zepto - Termination without any reason ^Open

Subject: Concern Regarding Unfair Treatment at Store Our store manager has been regularly keeping us back for *–* extra hours beyond our shift timings without paying overtime. When we raised concerns about this unfair practice, instead of ...

Sep 01, 2025 by Harshit Nagar

Zepto - Amount debited item not delivered ^Closed

I was debited amount *** but item was not delivered ...

Aug 23, 2025 by Vamshidhar Pulagurla

Zepto - Unsealed half empty and stale product delivered ^Closed

I had ordered cranberry juice from Zepto on *rd August **** at **:** AM. When I checked the product later, I found that its seal was already broken, it was half empty, and it had a bad smell. I immediately requested an exchange. However, when t...

Aug 03, 2025 by Pranil Warulkar

Zepto - My order was cancelled and I didn t received the refund amount It s been 20 days now and they re ask ^Closed

I placed an order on zepto of *** rupees did the payment through online payment mode on **th July ****, the delivery partner took the order and after half an hour I called him many times then he cancelled the order and then I reported zepto ...

Aug 01, 2025 by Najeeba Fatima

Zepto - Package not received ^Closed

My order Id is SMLGPMHWS27442 I had place a prepaid order on Zepto yesterday the zepto guy has marked the order as delivered but was not picking my call via zepto and i have not received order and no other family member picked my order beca...

Jul 12, 2025 by Sachin Jain

Zepto - Zepto delivered Expired Milk repeatedly ^Closed

On *rd July ****, I received a delivery of packaged milk via Zepto, which upon inspection was found to be expired in June ****. Supplying expired consumables, especially perishable dairy products, poses a direct risk to consumer health and safe...

Jul 04, 2025 by Shilpa Tyagi

Zepto - Misleading Supersaver Offer Changed Gifts MidOffer and Delivered LowValue Item ^Open

...

Jun 01, 2025 by Sunny Ahuja

Zepto - Missing item ^Open

I placed an order worth ₹**,***, filed a complaint, and after **+ hours — still no resolution, no refund, not even a response. Is this what Zepto calls "instant service"? When a company ignores a valid customer complaint for over ** ...

Jun 01, 2025 by Geetanjali

Zepto - Missing item ^Open

product oppo k**x *g Oder I'd #**E**NSSP***** I ordered a mobile from Zepto, when I received this packaging, I opened it and while opening it, a live video was also made, when I opened it, soup was kept in the box. When I complained, Zepto re...

May 29, 2025 by Geetanjali

Zepto - Expired product recieved ^Closed

I received by zepto a bread The Bakers dozen is expired.No one co person contact me....

May 14, 2025 by Preet

Zepto - Zepto free cash scam ^Open

While ordering I noticed a calculation where it seems like Zepto is fooling and scamming customers with the Free Cash thing. Zepto Free cash is a Gimmick. Order #*C***RPRS*****....

May 09, 2025 by Reetwiz Raj Hazarika

Zepto - Ordered items not delivered ^Closed

I ordered for * items in zepto app. Order was made on **-May-**** **:** PM. The order has not reached till now. They are not responding to my queries as well in help. Order No. **E*ABGPJ*****...

May 05, 2025 by Arjun Megharajan

Zepto - Marked deliver but not received ^Closed

Ordered on ** Mar, ****, after waiting for around ** minutes to get my order, I got a notification that the Order has been delivered. When I called the delivery person, his phone number was on switched off mode. I tried many times for a few min...

Apr 18, 2025 by Bhavuk Rai Puria

Zepto - Order Not Delivered and not being informed on the status of order causing waitof 50 minutes and no c ^Open

I placed an order on zepto at *:** am on **th April ****, the order was supposed to delivered in * minutes but still it is fine if it gets a bit late and not even fulfills it’s **minute promise of delivering but I expected the order to be del...

Apr 17, 2025 by Mridul Agarwal

Zepto - Customer care said weve received all the items but we haven t ^Closed

We ordered pur first order from zepto on */*/** and the person delivered the items incomplete. We have contacted zepto's customer care so many times, left messages, called them....but no results. I wrote ma mails but zepto wont take its respon...

Apr 04, 2025 by Dhara Sheth

Zepto - I received an open box and when I opened the box it was empty ^Open

I ordered Boult Surya Kumar Yadav Signed Astra Special Edition with Quad Mic Enc. And I received an open box and and when I opened it, it was empty. I tried to get an exchange but they refused so I went to their warehouse. They checked the imag...

Mar 28, 2025 by Jayesh Sondarva

Zepto - Product is expired before the expiry date ^Open

Order E**DDBMHL***** Ticket No:************ I had ordered an epigamia turbo greek yogurt from zepto on **nd Feb, the expiry written on the product is **th March. When i went to consume it it had gotten stale. I raised a complaint on *th Ma...

Mar 07, 2025 by Jatin Assudaney

Zepto - Product not delivered but in app shows delivered ^Open

Order marked delivered but not received I ordered an Amul ice cream from zepto. i did not receive the delivery but the delivery guy marked it delivered. I tried calling delivery partner multiple times... no response. I also tried customer care...

Mar 06, 2025 by Kunal Tulsani

Zepto - Order not delivered ^Open

I didn't get my order and my issue is not resolved at all customer care saying that it must be left in the lobby etc and they are saying that they will not issue refund ...

Mar 04, 2025 by Taiba Qamar

Zepto - Money Not Received ^Closed

Paid the amount, but there was a lag at the payment gateway and money not received. ...

Feb 21, 2025 by Anshika Pattnaik

Zepto - Missinh product ^Open

I ordered tandoori momos from zepto and it mentioned * pieces and upon Opening i got * pieces only...

Feb 04, 2025 by Sanket Agrawal

Zepto - Zepto double payment ^Open

I selected the COD option on zepto. I scanned the qr code on deliveryman's phone, money got debited from my account and it showed the payment went through but on the deliveryman's app the payment didn't go through. He said to try again using di...

Feb 03, 2025 by Ammaar ganjifrockwala

Zepto - Package not delivered ^Closed

I placed a order and I completed the online payment after few second my order got cancelled but my money not refunded...

Jan 27, 2025 by Saurabh Kumar

Zepto - Zepto complaint ^Closed

I ordered ice-cream for guest at * it has not delivered yet its *:** the dealer is not even picking my call...

Jan 20, 2025 by krutika Kakde

Zepto - How to get a refund on zepto ^Closed

How do i raise a complaint in Meesho online? Open the meesho app and go to the "Help"support team contact∆ ****-***-*** ∆ section. Reply....

Jan 12, 2025 by Sagar Kumar

Zepto - Package delivered without the product ^Closed

Today (**-**-****), I purchased Realme Buds T*** TWS Earbuds from Zepto. After receiving the order, I opened the package and found that it only contained the packaging of the buds without the actual earbuds. I recorded a video while opening the...

Jan 07, 2025 by Sameer Pokhriyal

Zepto - Order not delivered ^Closed

My money got debited but didn't received the order and deducted money also not refunded above all they are saying same thing again and again even after * working days...

Dec 31, 2024 by Varun kumar M V

Zepto - Payment got deducted order not placed on Zepto ^Closed

Zepto online delivery...

Dec 25, 2024 by Debasish

Zepto - Missing product ^Open

I ordered a machine which was not delivered i ordered * products but only received *...

Dec 25, 2024 by Shaikh shirin Anwar

Zepto - They took the money but didn t deliver ^Open

I ordered * items from zepto, shin ramen, kitkat, winkies cake, bread, milk and sausage. The total was ₹***.** and they cut the balance from my account but they didn’t process on the zepto app and didn’t deliver even after cutting the amo...

Dec 24, 2024 by Nitika Subba

Zepto - Money paid twice but order failed ^Closed

I placed orders twice on zepto because through debit card on **/**/** for an amount of ***/-. It should that the payment failed so I tried second time too but after few minutes I received the message that both the times money was deducted but t...

Dec 16, 2024 by Sahana Murali

Zepto - Refund Not Received for Order ^Closed

I placed an order on **/**/****, which was automatically canceled. I received a notification stating that the refund of ₹****.** would be credited within * working days. However, I have not received the refund yet. I contacted your custome...

Dec 11, 2024 by santhosh

Zepto - Package not delivered ^Closed

Delivery boy has delivered the package in wrong address or may not deliver, but he has marked that order has been delivered. After that he has blocked my number contact number and zepto customer service are saying that they cannot help on this ...

Dec 05, 2024 by Aman Shrivastava

Zepto - Order not delivered ^Closed

I recently ordered something from Zepto, the order status was delivered but I haven’t received it yet. I tried calling delivery partner but his phone was switched off. I talked to customer support but they didn’t responded very well. They s...

Oct 26, 2024 by Hemakshi bhatt

Zepto - Package not delivered and refund not received ^Closed

I placed an order on **th Oct and my order was not delivered even after * hours. So I had a chat with Zepto associates and I was told they the order will be cancelled and I would be receiving the refund in next *-* days. I emailed them again si...

Oct 18, 2024 by Evelyn

Zepto - Product not returned ^Closed

I ordered a boat earphones from zepto last night , but i want to return them to zepto, but there is no help at all , i tried calling but no one is calling , and i mailed them still no response...

Oct 03, 2024 by Ankit Jangra

Zepto - Expired items they have sent ^Open

Recently I have ordered eggs and other items from zepto which was obviously higher price compare to local market but my issue is still they are sending the expired product, it's like a poison they are sending to people. I feel like there is no...

Sep 19, 2024 by Amol Patil

Zepto - Missing items refund delayed ^Closed

My order id no. *E*FBMSCD***** This morning, I ordered one set of Krishna’s jewelry and a jhula, both of which were listed as in stock. However, after completing the payment, I received only the Krishna’s jewelry set, and the jhula was sud...

Aug 25, 2024 by Malani

Zepto - Money paid but order failed ^Closed

On August **, **** I ordered some commodities from Zepto and paid Rs. ***.** through G-pay to Dreghoria etc.but the order was failed. Zepto promised to refund money within *- * days but unfortunately I am yet to recieve the refund....

Aug 24, 2024 by Subir Bera

Zepto - Money not refunded after the transaction failed ^Closed

I was ordering few items on Zepto at **:** pm. I paid for the order through UPI and the payment was done successful and the amount was deducted from my account, but the Zepto app showed transaction failed even after successful payment. And now ...

Aug 20, 2024 by Tanmayee Bhosale

Zepto - Did not pay cash to me ^Closed

Today I ordered and the dilevery boy did not pay the cash to me and told me will transfer me online but did not pay Order ID **ECBGHNM*****...

Aug 17, 2024 by Kartik Raj

Zepto - Zepto canceled order but not refunding my money ^Closed

Placed an order on zepto paid via upi but zepto cancelled it and didn't refund my money...

Aug 13, 2024 by Shamitha

Zepto - Vegetable with live insects and snail delivered ^Closed

On **th June ****, I order few vegetables from Zepto. I was delivered with a cabbage in a bad condition having live insects and snail inside it and with dirt which appeared as fungus. ...

Jun 30, 2024 by Angel Mary Aju

Zepto - Product not delivered and charged ^Closed

I did not recieve my order and the app shows as delivered. Tried to ck tact bu t no resolution ...

May 28, 2024 by Neeraj Kapil

Zepto - Received Expired Product ^Open

Received an expired jar of muesli ordered from zepto.... upon complaining the customer support says that the product is still in good condition so they cannot help.... but they don't understand that the product is expired ...

May 19, 2024 by Vinay Singh

Zepto - Products were not delivered on Time ^Closed

The Products from zepto were not delivered on Time. The support wasn't provided in spite of reaching out to them multiple times via email. Grapes were not of that good quality and the drink was not cold....

May 16, 2024 by Soujanya N

Zepto - Late delivery ^Open

As I was ran out of drinking water I ordered it on zepto on **:**pm from the I ordered it's just showing * minute to delivery as I had to take medicine it's been ** minutes still I didn't receive my order and didn't took my medicine ...

May 08, 2024 by Mahesh

Zepto - Money not refunded after the transaction failed ^Closed

My payment was not completed but the money got deducted from my account, they said that the refund is processed but it’s been a week and I still haven’t received my money back....

May 05, 2024 by Archisha Paliwal

Zepto - I ordered London diary ice cream from zepto and I got expired product ^Open

I ordered London diary icecream from zepto on ** /**/** and deliverd within ** min at *:** pm. Thank God I just look the expired date before I ate. It really shock for me. The manufacturer date:** /**/**. And it best before ** months from manu...

Apr 29, 2024 by Anu Shaji

Zepto - Misguided search made me order wrong utem ^Closed

I was looking to order Pista on Zepto, and when I search for Pista, it gave me Almond results and unknowingly I have placed the order. I have realised that I have placed wrong product, I have asked Zepto team to replace my order or return my or...

Jan 31, 2024 by Santhosh

Zepto - Zepto ^Closed

I ordered milk and potato from zepto and pay through my UPI account and the items got spoilt and milk got burst I show it to them and want my refund in my source account.. i was Clear with my words they initiated it to my zepto wallet and said ...

Aug 23, 2023 by Shivani Dixit

Zepto - They send me the rotten products ^Closed

I ordered fruits and vegetables from zepto and they send me rotten papaya and lemon and this is not the first time that they did this .. i asked for refund in my UPI they agree to this and ask me to wait for almost * hrs and i waited this long...

Aug 02, 2023 by Shivani Dixit

Zepto - Missing and damaged items in my e ^Open

There were damaged and missing items in my order. The contact centre kept copy pasting the same response stating that they have checked with the warehouse and the delivery partner and the items were delivered correctly according to them. I have...

May 28, 2022 by Ananya Sarkar

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