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Make my trip
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make my trip?
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Make my trip - Fraud Done by Make my Trip Hotel Booking Open
I Have Booked a Hotel Through MMT App in Gangtok Sikkim Which Check inn Date Was on ** Dec **** with Advance Payment and i was Provide with Hotel Detail and Booking confirmation With Reference No. ***************** , As i Reached to the Locati...
Jan 07, 2026 by Chandan Kumar
Make my trip - Refund amount from make my trip Open
Paid extra amount for full refund while booking ticket to USA for Visa rejection - full refund guarantee program. When visa is rejected and submitted the refund request, understood that MMT has not included this plan in the travel insurance. ...
Jan 02, 2026 by Amruthamma
Make my trip - Refund Not received Open
I booked a package with mmt for Vietnam with number NL************* and our hotel in Hanoi was not present and was a fraud where mmt asked me to take another hotel and they will reimburse me for the same. Till now no update on refunds I have r...
Dec 18, 2025 by Divyanshu Mittal
Make my trip - Cancellation of Hotel and Refund for Hotel booked through MMT Closed
Dear Sir/Madam, I am writing to formally request the cancellation of my confirmed hotel reservation at your property for the following details: Guest Name: Mr. KripaShankar Nayak Booking Reference/ID: NH************** Check-in Date: ** Dece...
Dec 16, 2025 by KRIPASHANKAR NAYAK
Make my trip - Fraud by Make My Trip Open
We have booked the tour package for Srilanka for * people (* senior citizens, * adults of ** years and * kids below ** years). On **th Nov (yesterday) have received a call from MMT Travel partner from ‘**********’ and informed me about the ...
Nov 29, 2025 by Vikas Bhardwaj
Make my trip - Refund not processed Open
I have made a booking on *th Oct ****, for a *st Nov **** Delhi-Durgapur Flight for Rs *****. I cancelled the flight the same day, and under DGCA policy, I am entitled to the full refund. But MMT has only refunded ₹**** to me. Upon contacting...
Nov 01, 2025 by Swarup Sengupta
Make my trip - Urgent Request to Change Flight Date or Provide Full Refund PNR Open
I had booked a flight on **th July with PNR E**KMS, from Kolkata to Bangalore on **th October, under the student discount option, with the ‘Change Date’ facility. However, for the past week, I have been unable to change my travel date as th...
Oct 03, 2025 by Snigdha Bose
Make my trip - Confirmed Hotel Booking Not Honoured by MakeMyTrip Leroy Grand Yeshwanthpur Open
I booked ** Deluxe King Rooms with Breakfast at Leroy Grand Yeshwanthpur via MakeMyTrip (Booking ID NH**************, PNR **********) for ** adults for the period **–** Dec ****. Full payment of ₹*,**,*** was made on ** Dec ****. Despite a...
Sep 24, 2025 by Kishan Modi
Make my trip - Refund not initiated Closed
Booked a hotel on make my trip app , money got deducted, hotel booking showed unsuccessful , refund still not initiated so far , customer support is not responding. Please help me with this....
Sep 16, 2025 by Bandi Susmith Kumar
Make my trip - Unable to use my cash balance Open
It’s mentioned I can use my cash on future bookings, but when I’m trying to book I’m not getting any option to use my cash. I have contacted the customer support atleast ** times but to no help whatsoever. They keep transferring the cal...
Jul 22, 2025 by Nupur Sharma
Make my trip - MMT Trip Guarantee Policy Open
I have booked a ticket from Anand Vihar to Sirathu with * passengers via MakeMyTrip (“MMT”), covered under the policy of trip guarantee. On the day of journey, out of * tickets only * tickets were confirmed so, as per the policy of MMT I be...
Jul 05, 2025 by Tushar Kumar
Make my trip - Train ticket refund money Open
I had book a train ticket srikakulam road to Kalyan junction from MakeMyTrip in trip gaurentee, but I can cancel the that ticket for some reasons, cancelled my ticket after refund amount that IRCTC send to MakeMyTrip account, but MakeMyTrip is ...
Jun 09, 2025 by Vana Janardhan
Make my trip - Discount offered but not given Closed
The following is a copy of a mail sent to Grievance Officer of Make My Trip on **th March from mail id psarkar**@yahoo.com, to which I received no reply even after * reminders. " I had a flight booking to be made from New York to Kolkata. I fo...
Apr 14, 2025 by Prosenjit Sarkar
Make my trip - Refund Amount reversal Open
I Booked a hotel with basic service included heater, which was not provided after conversation with MMT reprentative i was asked to paid and they promise it will be refunded but after multiple follow ups /email and call no proper response was ...
Feb 19, 2025 by Hemang Vyas
Make my trip - VISA Refusal Open
I applied for a UAE VISA for two people on **/**/**** through MakeMyTrip and paid INR **,***. MakeMyTrip informed me on **/**/**** that the VISA application was rejected and provided a rejection letter after multiple inquiries. I believe the re...
Jan 16, 2025 by Shailendra
Make my trip - Refund for cancellation on my hotel booking Open
I have visited the hotel Jan *, also MMT supervisor had a conversation with the hotel. The case what happened is as follows: MMT spoke with the hotel on ** Dec (*hour after the booking was made from my end), hotel verbally got confirmed for a...
Jan 13, 2025 by Shvitra k
Make my trip - Unacceptable Treatment by MakeMyTrip BRITALINA Beach House Goa Closed
I am writing to file a formal complaint regarding the unethical treatment my parents faced during their trip to Goa, booked through MakeMyTrip for their stay at BRITALINA Beach House from *-** Jan ****. Details of the Incident: *️⃣ Di...
Jan 11, 2025 by Yash Chaudhary
Make my trip - Check in denied at hotel as the listing at MMT was fake Open
Booking ID: NH*P************* Hotel Name (as per MakeMyTrip): Boulevard Phú Quôc Pq - By Bay Luxury Check-In Date: **/**/**** Check-Out Date: **/**/**** Upon arrival at the property, we were denied check-in. After investigating the issue,...
Jan 08, 2025 by Veer Shah
Make my trip - Refund Not Processed for the Airline Ticket Cancellation Open
Here’s the updated complaint including the ticket cost: Subject: Complaint Against MakeMyTrip for Non-Processing of Refund To, The Hon’ble Consumer Forum, Respected Sir/Madam, I wish to file a complaint against MakeMyTrip for t...
Jan 06, 2025 by Nagaraja Ramappa
Make my trip - Refund Not Issued Despite Hotel Cancellation Approval Open
Complaint Description: I had a booking with MakeMyTrip for Ginger Hotel on December **–**, ****. On December **nd evening, I called MakeMyTrip to request cancellation of the booking, as I opted for a walk-in booking at the same hotel for Dec...
Dec 30, 2024 by Arul Murugan
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Questions about Make my trip
Ask questions about Make my trip and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Make my trip?
0124 462 8747
What is Make my trip office address?
8-1-400/61, 2nd Floor, Westfield Center, Delux Colony, Rethi Bowli, Tolichowki Main Road, Hyderabad
What is Make my trip customer care email?
service@makemytrip.com
Where to find Make my trip discount coupons?
Who is the Owner / CEO of Make my trip?
Rajesh Magow
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