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IRCTC
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How to resolve IRCTC complaints online
If you want to complain about a problem that relates to IRCTC, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with IRCTC
Find the contact details of IRCTC to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
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Business Network
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
IRCTC - Tatkal ticket booking Closed
Hello all, It is so bad experience to book tatkal tickets from irctc site.. It shows that tickets are available but while booking it get stuck at payment page and you will get message that payment is pending from bank side.. If you want t...
Mar 05, 2020 by Sneha Prakash
IRCTC - Tdr rejected with false reason Closed
We have filed a tdr stating that ***** train was running late for more than seven hours and we did not travelled the train. We should receive the full refund as irctc has policy to refund the full amount if train becomes late for more than thre...
Feb 28, 2020 by Moubani Mukherjee
IRCTC - Refund not received for cancellation of tickets Closed
PNR: ********** Cancelled Ticket on **.**.**** No refund received till **.**.****...
Feb 24, 2020 by Rohan Jain
IRCTC - Refund not recived Closed
I have tried to book the ticket through irctc where the amount debited from my account but the booking got failed due to unknown reason . IRCTC confirmed the refund processed but the amount not credited back to my account . When checked with s...
Feb 15, 2020 by Jassim anchillath
TDR approved [amount not refunded]. Status: PAYMENT UNDER PROCESS [case old than * months]. Status not changing. I have been raising complaints on Twitter, Railmadad, emails, etc. But it is not working through. Reply from IRCTC Support: " ...
Feb 14, 2020 by Mayur Sagavkar
IRCTC - REFUND NOT recieved Closed
i have cancelled the train ticket and a sms came from irctc please collect your refund but i not recieved refund please help i need my refund...
Feb 05, 2020 by Srijal TIWARI
IRCTC - Refund not yet received Open
I tried to book a ticket on jan **th **** through Irctc app. But no one can book that availability on that day. But amount has been debited. Myself lost Rs***. Ticket not booked but amount debited. That amount not yet refunded. My transaction I...
Jan 31, 2020 by Arunkumar
IRCTC - Refund not received Open
I have booked a ticket on * Nov and PNR NO:**********this the no they had allocated and then I canceled the ticket on **nov they told irctc sent me the mail on Nov ** that we have returned the money But the amount has not credited into my accou...
Jan 29, 2020 by Chaitanya Sai Jagarlamudi
IRCTC - IRCTC ACCOUNT DISABLED Open
My account is blocked/disabled citing junk /garbage profile reason.I have already shared all my ID proofs along with address on *th January ****.Its been ** days now and still my account is disabled .Customer Care at IRCTC has no concrete answe...
Jan 29, 2020 by Sharad Loya
IRCTC - User ID disabled Closed
My user Id pra********** for IRCTC login is disabled since January *, ****. On January * at their request for address, I sent address and Aadhaar copy as address proof. Till date despite several reminders to their email and telephonic request t...
Jan 29, 2020 by Pravin Rajan
IRCTC - Refund Closed
on the *th of January **** in Annavaram(Andra Pradesh) I was about to book the ticket. I gave my debit card. Money got debited but pnr didn't generate. I waited for ** days for the refund but it didn't get refunded! I raised the complaint again...
Jan 18, 2020 by Pallavi C
IRCTC - Refund for ticket cancellation Open
I had cancelled one of my ticket (PNR- ********** , Rohit Bhowmick) on **nd December'** , but till now i didn't yet received the refund. I have called several times to the customer care different executive gave different statements. * of them s...
Jan 15, 2020 by Rohit Bhowmick
IRCTC - Not get a refund amount Closed
I booked my train tickets on **/**/****. and irctc cancelled my tickets for not confirming ... but still i havent receive my amount. i paid through debit card....
Jan 06, 2020 by PREMACHANDAR H
IRCTC - Non Refund of Train Ticket Amount Closed
I had booked a train ticket for the journey dated **.**.**** from Nagapattinam to Erode to the concern Train No *****/Ernakulam Express.The related PNR is ********** whose txnid was ***************.The schedule departure of train was **.**pm a...
Jan 05, 2020 by T Pavani
IRCTC - Refund Closed
Train was cancelled booked TDR but yet not got refund...
Jan 03, 2020 by Santosh Sahu
IRCTC - IRCTC Refund not received Open
I had booked tickets on **th and **th of July,**** with the debit card of my PMC Bank account (Punjab and Maharashtra Co-operative Bank) which is know closed and I have cancelled the same. PNR Number of cancelled tickets are ********** ***...
Dec 31, 2019 by Pratik Rampyare Rai
IRCTC - Train delay Closed
We have planned a train journey on **th December on ***** train but the got delayed by *:** hours( scheduled arrival time *:**) .Due to that we are unable to attend a family function. So we paid *** rupees on AC waiting hall and our train shou...
Dec 30, 2019 by Rubini N
IRCTC - Amount Not Refunded Closed
Booked a ticket on ** Dec, but it was a failed transaction. Amount got deducted but not yet refunded. Transaction Id: ***************...
Dec 29, 2019 by kavi k Selvan
IRCTC - IRCTC not refunded failed transaction amount Closed
On **th November *:**AM, I tried booking ticket through IRCTC App but app closed without generating ticket and amount was deducted. I sent so many mails and twitter to IRCTC but they saying no failed transaction happened. I requested them verif...
Dec 10, 2019 by Ravi sheshu Kolli
IRCTC - Money not refunded Open
I try to book my railway ticket online with the help of IRCTC official app IRCTC rail connect app. I make a payment and money got deducted from my bank account but I tried to check in my booked ticket history it shows failed transaction. As per...
Nov 26, 2019 by ANMOL THAKUR
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