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Indigo
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Indigo?
If you are not satisfied with Indigo, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Indigo
But before filing a complaint, you should
a. Contact the customer support of Indigo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Indigo - 1500 refund received for 1 2 flights cancelled by airline worth a total of Open
I had booked a flight from Dharamshala to Mumbai. Indigo divided it into Dharamshala - Chandigarh via *E-**** and Chandigarh - Mumbai via *E-****. A day before my travel, they cancelled the Dharamshala - Chandigarh flight due to operational rea...
Dec 10, 2024 by Arastu Zakia Nambiar
Hi my name is PRASANTH MOORTHY ,i am form India, I am traveling to Bangalore to Mauritius on tourist visa on arrival I also had a return flight to and from Bangalore.After that I also had the invitation letter which is in the Mauritius After I ...
Dec 08, 2024 by Dileep kumar
Indigo - Charged higher than the amount required for extra baggage Closed
My luggage was *.** kgs more than the ** kgs limit set by the Indigo airlines and for that I was charged **** more than the requirement set for extra kilos. I was charged Rs **** for *.** extra kgs, whereas, the amount for per kgs was Rs. ***. ...
Dec 01, 2024 by Siddhant Khanna
Indigo - I was charged extra during web Checkin Closed
I thought of doing web checkin before going to the airport then they asked me to select a particular seat at accordingly I was charged *** extra but I didn't even chose the window seat and not the one from front a the same time I didn't receiv...
Nov 21, 2024 by Ahmed ali
Indigo - Extra baggage refund amount Closed
I am writing to bring to your attention an issue I encountered with one of your customer executives. During my recent interaction, I felt that the behavior of the representative was unprofessional and rude. Specifically, the tone and manner in ...
Nov 18, 2024 by Mridushi puri
Indigo - Lost luggage Closed
i have lost my luggage and no compensation was offered to me my pnr is k**jgz i contacted indigo but they are not responding i am feeling very helpless...
Nov 18, 2024 by kapil vinayak
Indigo - Damaged Luggage Closed
I was travelling from Delhi to bhuvaneshwar via indigo flight on * th Nov PNR - V**DRJ. On reaching bhuvneshwar airport they made us wait **-** min for luggage. And when I received my trolley bag , it was broken and there was no handle to pull ...
Nov 06, 2024 by Anurag Pokhriyal
Indigo - Denied Boarding by Indigo without any grounds Open
I was denied Boarding in my Indigo Flight from Delhi to Hong Kong for not possessing a PAR (Pre Arrival Registration) for Hong Kong. This was not correct as I had a connecting flight after ** minutes as soon as I landed from Hong Kong to Chin...
Nov 02, 2024 by Arham Shafiq Rahman
Indigo - COMPENSATION FOR DELAYED FLIGHT Open
I want to inform you that my flight (*E ***) from Cochin (COK) to Mumbai (BOM) was delayed on **th August **** and I missed my connecting flight from Mumbai Airport to (RUH) Riyad Airport, Saudi Arabia. Since my exit entry visa for Saudi Arabia...
Oct 27, 2024 by ASHOK MURUKAN S
Indigo - Amount not refunded Closed
IndiGo flight book online through phone pay, * October **** Delhi to gwalior, but flight boarding not cross. So flight not be arranged and not pick up , then on time flight cancelled but amount refunded but amount not be received....
Oct 24, 2024 by Dinesh Arya
Indigo - Compensation for flight delayed Closed
I am writing to formally request compensation for the significant delay of my recent flight with Indigo. Unfortunately , it was delayed without prior notification. This delay caused me considerable inconvenience as I had to attend an imp...
Oct 24, 2024 by Naziya s
Indigo - REFUND FROM INDIGO FLIGHT Closed
Dear sir My name is B.Radhakishna rao and my family name is B.santoshi was travelling from indigo flight from hyderabad to kuwait B.Radhakishna rao pnr no **T*SK The ticket was booked make my trip and my family ticket was booked by...
Oct 22, 2024 by RADHAKISHAN RAO
Indigo - Luggage not received Closed
I had travelled yesterday flight from Kuwait to Ahmedabad,. After arrival and waited for * hour and ** min they inform due to some issue luggage has not come And they ensure will get it by ** hour to ** hour I called to customer care but s...
Oct 21, 2024 by Jabir Shingnaliwala
Indigo - Unfairly Charged for Hand Luggage Open
I was unfairly charged an amount of Rs. **** by Indigo Airlines for extra hand luggage. No other airline even checks how much hand luggage is there but Indigo even checks that. Their whole policy is to take as much money as they can from the cu...
Oct 19, 2024 by Anurag Bardia
Indigo - Fake job offer and money taken Closed
Fake job offer and money taken...
Oct 15, 2024 by Praveen Praveen
Indigo - Flight missed due to mis guidance of Staffs of Indigo Closed
Dear Indigo Airlines, I am writing to complain about the issues we faced with my small daughter during a school trip with about ** people. We informed Indigo that we would be delayed by ** minutes, but when we arrived, your staff still did n...
Sep 29, 2024 by Shikha Singh
They didn't allow us to board in the flight and i was in time but indigo staff didn't allowed me and the flight was also * hour late also and i can easily board to the flight but the staff was not cooperating and they were talking to each other...
Sep 03, 2024 by Prateek Singh
Indigo - Baggage damage and pilferage Open
While travelling from KL to Chennai, my new luggage bag is damaged even when fragile tag was added to both bags due to glass bottles Inside the bag and the lock is also missing from one of the bags. This was a new bag which I purchased from K...
Aug 23, 2024 by Mahak Wadhwa
I had a connecting flight (both indigo) on the **th of july . One flew,the other didn't due to the microsoft global outage. I don't care about the issues we faced at the airport because it was a chaotic day. However, i paid **** Rs. for the ti...
Aug 22, 2024 by Rinchen sherpa
Indigo - Flight left without announcing boarding closure and charged for arranging another Closed
We had a connecting flight from Agartala to Chennai via Kolkata. The first flight was scheduled to arrive at Kolkata at *.** am but it was late and reached almost at ** am. Then my father and mother who are patients went quickly and were done w...
Aug 20, 2024 by Rajhrita Ray
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Questions about Indigo
Ask questions about Indigo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Indigo?
0124 617 3838
What is Indigo office address?
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India
What is Indigo customer care email?
customer.relations@goindigo.in
Where to find Indigo discount coupons?
Who is the Owner / CEO of Indigo?
Rahul Bhatia
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