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AliExpress
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How to resolve AliExpress complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against AliExpress?
If you are not satisfied with AliExpress, file a complaint now:
1. Go to "File a Complaint" form
2. Choose AliExpress and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from AliExpress
But before filing a complaint, you should
a. Contact the customer support of AliExpress first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with AliExpress
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How will Voxya help you?
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Social Network
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Business Network
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Legal Network
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Order Id: **************** Tracking ID: PR*********YP Order date: ****/ **/ **. **:** ...
Jan 15, 2021 by Joseph George
AliExpress - Unauthorised deduction of money from customer account Closed
On ** Nov ****. (The day Govt of India banned ** Apps including aliexpress.) I had recived the following SMS alert from my Bank:- (ALERT:You've spent Rs.***.** via Debit Card xx......... at AliExpress.com on ****-**-**:**:**:**) I have not...
Nov 25, 2020 by Giridhar Puggala
AliExpress - Order related Closed
I ordered my product , money is deducted but order is not showing in my order history. And I didn't get any email or message of order I'd or order confirmation details, but money was deducted from my account just I got money deduction message f...
Aug 17, 2020 by Shahid Zamal
AliExpress - Package not delivered Open
I have purchased Smart phone from Aliexpress in the month of April ****..but till date I have not received my order...I opened a dispute with them for refund but till date I have not received my refund as well....
Aug 02, 2020 by Mohd Junaid Ali
AliExpress - Package not delivered Open
I had ordered this on march **,approximately * months back,and i waited for long due to covid,the aliexpress team rejected my dispute stating it had arrived,it was a registered mode of transportation,but it had even reached india,it was going t...
Jun 13, 2020 by HARI R
AliExpress - PACKAGE NOT DELIVERED Open
SIR I HAVE ORDER BLUETOOTH HEADSET FROM ALI EXPRESS.ON **/**/**** .WITH ORDER ID-**************** AND TRACKING NO-SYRM********* .BUT I HAVE NOT RECIEVED MY PRODUCT TILL NOW....
Jun 08, 2020 by amit kumar
AliExpress - Package not received Open
i have ordered thrice from Aliexpress they are not giving me proper Response for my orders its been* months ...
May 31, 2020 by Akanksha Mehta
AliExpress - Product not delivered Open
order I'd: ****************. the order was placed on ****-*-**.. tracking no: RE*********CN. I am staying in India my shipping address is also of india. and in tracking it is showing it is delivered in shangaro city. which is In china. ...
May 30, 2020 by altaf shaikh
AliExpress - Defective product delivered Closed
I received this defective LG V** from the aliexpress seller named Refly original store after which I contacted them with all the evidences and after proper verification seller agreed to pay refund but he never paid it back and kept on delaying ...
May 22, 2020 by president
AliExpress - Not refunding the amount of product which was delivered empty box Closed
I order a New *** Plus Color Screen Smart Band Fitness Tracker Sport Smart Bracelet Blood Pressure Smartband Heart Rate Monitoring Band from Aliexpress July **, ****, and got the package with only the box of the product nothing else. And I als...
Apr 19, 2020 by Arshpreet Singh Chohan
AliExpress - Pacakage Not received and Refund is also Not received Closed
I Bought Product From Aliexpress On *rd March And Product Is Shipped On * th March On ** March product is delivered To hongkong airline I open dispute on ** March but seller message me To cancel the dispute And I understand that in ** days prod...
Apr 15, 2020 by Deep
AliExpress - Order not delivered and they are not refunding Open
I ordered two products from AliExpress on * October **** of order no. ************** And **************. But these didn’t reached me yet. When I asked them for refund on **th January they took about * month to reach at resolution. Even they r...
Feb 24, 2020 by Bhawarpreet Singh
AliExpress - Did not receive item Closed
I ordered a Bluetooth earbuds from aliexpress a few months back, But I got only papers in the parcel and not the product, I tried contacting aliexpress but they did not accept my claim ...
Feb 10, 2020 by Dineshkumar Krishnamoorthy
AliExpress - Aliexpress complaint Closed
I ordered ** items from a seller in Aliexpress. After payment successful it shows status - closed. I don't know what happens. Please refund my money or give my orders. Order Id- **************** mail id- shafinmsalim@gmail.com...
Dec 04, 2019 by shafin
AliExpress - Refund not given Closed
Unfair dispute resolution team to the buyers: i have been a regular buyer on the aliexpress website, until recently, whenever i order a more expensive order, the seller sent damaged items and even accepted their mistake and agreed for a full re...
Oct 22, 2019 by Amit Kumar Dudi
AliExpress - @Aliexpress package not delivered Open
consumer complaints logo menuSubmit ComplaintSearch Home iconHome Question iconQuestions FAQFAQ Search search Sign InSign in © **** Consumer Complaints Forum If you have any constructive thoughts, creative ideas, or reasonable offers,...
Sep 27, 2019 by samar sharma
AliExpress - Package not delivered Closed
The package was never delivered but the buyer protection policy ended. AliExpress has never tried to refund when the dispute was raised. I have been contacting AliExpress each time and they have been delineating that to seller or India post and...
Jul 13, 2019 by Raktim Roy
AliExpress - Product Not Received Closed
My Order ID is **************, order placed on **th August **** for * Packet Drone. After completing their maximum delivery time of ** days I sent a message to the seller that I have not received my order, he replied me to visit customs office...
Dec 21, 2018 by Naveen Verma
AliExpress - No refund despite return with tracking Closed
Bought a phone from Aliexpress, the phone was faulty, so I returned the phone and provided the tracking, but received no refund. the appeal also released the money to the seller despite of evidence the phone was returned and reached China. ...
Sep 18, 2018 by Tahar Abroudjameur
AliExpress - My account get deactivated and i lost control on my pending orders Open
from aliexpress i ordered regularly, but once they deactivate my account without any prior notice. so that now they deactivate my account i lose my control over my around ** pending orders which cost around nearly ** USD. i've made request many...
May 13, 2018 by Mahesh Prabhubhai Kanzariya
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