Airtel Bharti Airtel
- Wrong recharge due to Airtel app glitch Open
Lipika Jain filed this complaint against Airtel Bharti Airtel on Apr 13, 2026
On ** April **** at **:** PM, a recharge of ₹*** (Prepaid, **-day validity) was processed to the wrong number ********** via Google Pay (UPI Transaction ID: ************, from HDFC Bank account ending ****). This occurred because the Airtel app changed the selected number during loading without my knowledge or confirmation. The number that got recharged did not require a recharge. This is an app-side error and not a voluntary transaction. I request a full refund of ₹*** to the original payment source or transfer of the recharge to the correct number. The recharge was made in good faith and the error was entirely caused by the app's behavior.
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Resolution Demanded:
Refund / Credit for purchase
Airtel Bharti Airtel
Resolved
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