Amazon.in
- Wrong product delivered Closed
Ramesh Bandaru filed this complaint against Amazon.in on Oct 16, 2019
I had purchased a Mobile phone "Samsung Galaxy M**s (Opal Black, *GB RAM, Super AMOLED Display, ***GB Storage, ****mAH Battery) Ordered on **th September **** Order #***-*******-*******.with my register mobile no. through amazon App. The same order delivered to my place dated **th Oct **** with the sealed package. But when I have opened the courier and found the "Karbonn smartphone" box immediately I recorded the incident on my phone, and inside the "Ghadi Detergent cake" in it. There was no Mobile phone found in it which I had booked for.
Same above was conveyed to Amazon Customer care on dated *th Oct **** same day and told we have recorded the whole scenario for safer side as there were many such incidents I have noticed on social networking sites. They assured us that we will resolved the issue on priority with in * days but today after taking *days they informed us that they are not responsible for the whole incident as they have delivered the right material to me.
The behaviors of the Amazon people are so surprising as they are making me responsible for the whole incident. I have told them that I have the recording of the same but they denied neither refunding nor providing my mobile which I have paid for.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Amazon.in
Resolved
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PhonePe
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
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