- Wrong Information Given ^Closed

Mayur Dasgupta filed this complaint against Videocon D2h on Sep 05, 2019

On ** August, I filled a complaint with d*h as on some channels the signal was not available. On the next following day, an engineer visited and after checking all components, he told me the issue is with my set up box. I told him to replace it. But he denied saying that the same SD(Normal) Box is not available from last few days.

On **th August, I filled one more complaint and the engineer visited after the next day. He too addressed the issue on setup box and said to replace in HD as the SD setup box was not available from past few days. I told him to replace it with HD. He said to me to talk to customer care and tell them to upgrade it to HD.

On ** August, I filled request with d*h for up-gradation to Hd. And on the same day, an engineer visited and replaced it with a new box. Still, there was a problem with the signal and C-** error. He said to me that this error is caused due to replacement and will be resolved within ** minutes and there will be no such signal issue and left my place.

But C-** error was not resolved till next following day and on the same day, one engineer visited me and resolved the C-** error. On the same day evening, the message of signal not available popped up even after replacing it.

There I realised that there was no problem with my set up box and I was forced to replace as they told that either I can upgrade it to HD or will have to wait until SD box comes in stock. But the real problem was not in my setup box.

On ** August, I filed a complaint about the same issue and engineer visited me on the following day. After checking all components, he addressed me the issue of wire which need to replace which will further cost me around Rs. *** and my old box was in working conditions.

I want them to refund me and replace the box to my old one.

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