Hotels.com
- Wrong hotel booked Closed
KRUSHNA BHATTI filed this complaint against Hotels.com on Apr 04, 2019
I was redirected to a different hotel while online booking through hotels.com. I had selected *-star category hotel i.e. "the Okura prestige hotel Bangkok" and hotels.com have redirected to "the prestige hotel Bangkok".
I have tried to hotels.com as well as the prestige hotel in Bangkok to cancel the booking and initiate refund but they didn't help me and my family and kids don't like this property to stay in. It is a mistake from hotels.com and why do I and my family suffer and compromise in my holiday tour.
I want a solution before my travelling dates on ** May ****. There is enough evidence like video, screenshots of this error booking by hotels.com.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Hotels.com
Resolved
Frustrated? File a Complaint
Udaan
"I'm very happy to inform you that this issue has been resolved today I've received my refund. !!!Thank you Voxya Team!!! "
Adil Khan
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