- Videocon D2H Cheated with HD Omni offer many customers ^Open

Deepak Singal filed this complaint against Videocon D2h on Sep 17, 2019

Videocon D*h has without any notice deactivated * yr long term plan which I had activated on Oct **, ****. The package is OMNI HD. On calling the customer care, the executive advised the operator has moved me to individual channels subscription after the New TRAI guidelines came into effect. But on mentioning to them that TRAI has provided guidelines to D*H operators to oblige old long term plans of the customer, the CC executive disconnected the phone.

I called the customer service many time and after almost waiting for half an hour and talking to their supervisor the call got disconnected.

Earlier I was seeing Oct **, **** as the service expiry time, but because of the changes made by the operator without my consent, the expiry date has been changed to Aug **, ****.

There are multiple issues with many customers here:

*) the D*H operator has without my consent moved me to the new TRAI package structure although I had opted for a long term * yr plan before the new guidelines became effective.
*) I had opted for OMIN HD *yr package by paying Rs **** + Rs **** Mirror upfront for * yr service. The expiry of which earlier was Oct **, ****. This has been reduced to ~** months without my consent or knowledge or any written notification
*) Multiple channels from the OMNI HD package channels (*** to ***) bouquet have been blacked out by the D*H operator to force me to accept the new structure although I had opted for * yr pack and have paid in advance for * yr. Again without my consent.

In above all thing the worst part is that the executive keep on putting you on hold and the call automatically gets interconnected and later disconnects.
No Mail Response.

My D*H client id is ********.

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