- Unprofessional service asked to move out ^Open

NIKHIL BANSAL filed this complaint against Oyo on Sep 02, 2019

I checked in on **st Spt in Oyo **** (BOOKING ID HTLFSBM*QL) compact magnolia. When I checked in the hotel manager said no room is vacant you contact Goibibo or Oyo customer care and ask them. So this was my welcome to the hotel. On asking them repeatedly and saying I have come from far away then the hotel manager said that I have not received full payment. I said I have already paid through Goibibo website full payment ** days ago. He said nothing doing you call Oyo and they will give you another property. The hotel manager said that you contact Oyo when they will come to know that repeated customer complaints are coming and people are giving a low rating they will do something about it. I contacted Oyo customer care. Then a senior person rectified this and said this is a mistake from Oyo and we are working on it. So, after * hour I checked in my room. I could not even go to the office because of this unprofessionalism.
Then after * days again the hotel manager said that you will have to shift out because payment has not been received in full. Though I had just come from the office I called Oyo customer care and told them the same problem has occurred. The hotel manager said that if you want the room don’t book through Goibibo or makemytrip otherwise you will not get the room. But when I contacted Goibibo customer care the person said that there is no such problem from our side. I also asked the hotel manager to give the room where sunshine comes in i.e, room no -***, ***, ***, ***, ***, ***. He said these rooms are not vacant. I kept on asking for these rooms but the hotel manager kept on saying the room is not vacant though I could see people checking in and checking out.
After seeing this kind of behaviour I gave this hotel a low rating. On *st Sept (BOOKING ID ARZG****) when I was having breakfast one of the hotel staff came to me and said why are you giving a low rating. I told him the whole issue. He said you always tell me the issue. I will resolve it no need to even go the hotel manager to which I said ok. When I went to my room I received a call from the hotel manager saying do you want to check out. I said no and I have made the booking till *th Sept and also paid for it. He said you are giving a low rating so you should now check out and search for some other hotel. I went to the reception and asked how can you behave so rudely to which he said you vacate the room this is how it happens in this hotel and shouted at me saying what can you do if I don’t give you the room. You are no one in front of me. Get lost you, useless guy. I immediately called the Oyo customer care and told him the issue to which he said he will talk to the hotel manager and kept me on hold. After talking to him for * min. He said the hotel manager is very rude. When I insisted on giving me a solution he will transfer the call to the senior executive. I help up the phone the senior executive said he will take care of this and talked to the hotel manager. After * mins he said that the hotel manager is indeed very rude. I give you personal advice that you please shift out of this property. I shifted to another property but things were not good there. Because of this shifting, I could not go to the office. It was very important to me. So, I have searched hotel on my own and shifted completely out of Oyo.
They are doing this kind of behaviour with a regular customer which is extremely pathetic.
Now, I want that Oyo should delist this property forever as the staff is very rude, unprofessional and arrogant. Oyo should refund my money from **st Sept to **st Sept with immediate effect as I didn’t get good service at all.

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