- Unprofessional behaviour Unsatisfactory Customer Service ^Open

Ashish mishra filed this complaint against Reliance Digital on Jan 18, 2025

I purchased AO Smith Z* water purifier from Reliance digital and They pushed me to take ResQ Plan as well but later I realize its not peace of mind but a harassment plan I purchased. Till date there are number of service request raised for water purifier but never it got completed on time except *-* . most of cases I have to go thru mental torture/harassment and reach out to CEO desk to request for help and this continues from **** to till date.
*. Regarding the warranty claim due to negligence during the system update, I would like to bring to your attention that the warranty expired on October ****. However, the Reliance team has informed me that it expired in September ****. Despite numerous follow-ups and requests (Reference No: **********), the necessary updates were not made, resulting in incorrect information being provided during the closure of my last grievance. I have attached relevant files and documents for your reference. I kindly request that you review this matter and take the necessary action to rectify the situation
*. NEGLIGENCE in the SERVICE BY RESQ TEam . when Customer informed them about the issue during product under warranty .. Service center did not resolve it but said it is issue with customer flat position .. water flow in apartment and escaped . Customer believe them as they are experience. But when Service request was raised after product warranty expired, customer has to shell out *k for that issue only and it was said if this problem was resolved earlier related to FILTER and Motor .. this would NOT have cost much
*. In connection with the compensation offered, the proposal of *% discount on purchases above a certain threshold, would result in a discount of ₹*** on a product value of ₹**,***. However, due to the service negligence, I have been required to pay an additional ₹*,***. In my opinion, the *% discount of ₹*** is insufficient, as it only represents approximately *% of the actual amount paid.



*. I was recently provided a travel voucher for ₹**,***, but it comes with the condition that I need to spend ₹* lakh. In other words, I would need to first arrange for ₹* lakh before I can use the ₹**,*** voucher. I find this condition to be unfair and unreasonable, as it effectively requires me to bear the full cost of the trip before I can even use the voucher.
I believe this is not a just or fair way to compensate for the negligence in service that I experienced. Instead, I would expect a more meaningful gesture of goodwill, such as a more substantial voucher or a refund of the additional amount I had to pay due to the service failure. example as given gift voucher of at least ₹*,*** or more for a future purchase, which would demonstrate a greater commitment to making amends for the inconvenience caused

I know you tried but Reliance mgmt did not agree as a customer, I have all right to fight for this negligence in service which is seen during product service as well as product warranty details update in the systems along with how complaints get closed without communication like earlier * complains.

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