Club Factory
- Return package not being picked up by the company Closed
Almeta Luke filed this complaint against Club Factory on May 01, 2019
I ordered a product online from Club factory app but what I received was in the wrong colour and cheap material. So I made a return request through customer care because return option was not available in the options section. I informed that I will have to ship my product myself through India post but when I was purchasing this product any such policy was not mentioned in the app. I wanted them to initiate a reverse pick-up from their side as that is how online shopping websites functions. But they directly refused and didn't even bother about my feedback. If they would've mentioned this procedure of return I wouldn't have placed an order at the first place and I'm amazed as to how they can claim a policy without mentioning anything about it? Even their customer support let me down big time. I want to pledge for a justified action to be taken against them.
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Resolution Demanded:
Refund / Credit for purchase
Club Factory
Resolved
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Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
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