Storytv
- Request refund unexpected charge during trial period from story tv Closed
Aarchi filed this complaint against Storytv on Jun 12, 2026
I downloaded the Story TV app after seeing an offer that I understood to include a one-month free trial. Based on this understanding, I enabled auto-renewal/payment. However, my account was charged after only three days instead of the expected one-month trial period.
I contacted the company's customer support promptly and requested a refund, explaining that the charge occurred much sooner than I understood from the offer. I believe the trial terms were unclear or misleading to me as a consumer.
I am requesting a refund of the charged amount and a review of the subscription/trial information presented to users so that billing terms are clearly disclosed before payment authorization.
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Resolution Demanded:
Refund / Credit for purchase
Storytv
Resolved
Frustrated? File a Complaint
PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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