- Replacement Refund not initiated ^Open

Bhavani Prassanna filed this complaint against Flipkart on May 21, 2022

We have placed an order for Godrej Forte Pro ** Litres worth ₹***** on April **th,**** and was delivered on April **th,****. We had to place a replacement request as we received the wrong product i.e, **L instead of **L. The product was approved for a replacement on April **th'** and the pickup was initiated on **rd April'**. We have tried to reach out to the customer service since then yet our concern has been unattended or left unresolved.
Being a loyal customer to Flipkart since ****, I have never faced a issue till date. My concern is pretty simple - initiate my refund as it has been due for a month now.

Along with this I would like bring to your attention the couple of other issues I have faced when I was trying hard to get my issue addressed:

- wrong product being picked up right on time and the status has not been updated till today.
- Tried to address my concern via., customer support through chat, call and mail but the issue still remains unaddressed.
- We have been falsely promised with the order delivery i.e, by May *st, *nd, *rd, *th and it keeps on postponing everyday.
- got in touch with almost **-** agents but no agent could help me address my concern nor could they connect me to a senior/supervisor, every time we were being to told to hold the call while the connect me to a senior but they end up disconnecting our calls. Such a pathetic service I must say.
- Since we did not get a call back after multiple follow ups from the account where the order was placed, we had to raise a request from a different account and explained the agent the whole issue we were facing,just like we mentioned above the same disconnecting of the call happened which is really frustrating. This has been done by all the agents which is not at all acceptable. We reach out to a customer service to get help and not to hang up on us. We expect some sort of an update.
- Another scenario that I encountered was when I had a call with an agent on **th May at **:** PM IST, on explaining the issue again and requested to forward the call to their supervisor for which she mentioned the supervisors are only available from ** AM to ** PM IST. Hence we agreed and reached out to an Agent at ** AM IST for which the agent has mentioned that no senior/supervisor is available at the moment as it is a busy day at work. We have made another call at *:** PM IST for which this agent mentioned that their supervisor will be available in next * hours which is totally misleading to the first agents statement.

On May **th, the product replacement was cancelled by the seller and we have been notified that the refund will be processed by May **st. And again today(may **st) we recieved a notification that the process to refund has been delayed and will be processed by May **rd.

Please note we have all the call recordings, unboxing video and pictures of the wrong product.

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