- Refusing Funds balance refund Open
swati biswas filed this complaint against Facebook on Nov 16, 2022
While paying for an ad on Facebook Meta, I must have mistakenly added an extra * to the amount to be added to my ad account balance, making the amount deducted from my bank as Rs*****, instead of Rs***.
Later I realized my mistake when checking bank statements for monthly expenses.
I contacted Facebook support about this, but they keep parroting the same line that I agreed to Terms and Conditions so my balance amount of Rs***** cannot be refunded.
I cited to them there own official site information where it is clearly mentioned that refund may be done on case by case basis (https://www.facebook.com/business/help/***************?id=****************), so my typo causing to lose me so much money should be considered as a valid case. They still keep repeating same TnC reason, with zero explanation.
This is a completely unethical practice by an MNC.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Resolved
Frustrated? File a Complaint
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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