Oyo
- Refund not received Closed
Santam Baul filed this complaint against Oyo on Jun 22, 2020
Booking Id: KMFU****
Summary: I had prepaid and booked a hotel. On reaching, I found out the pictures on app were of a different hotel and were vastly different from the hotel I reached. This was dated xx
I mentioned the same to OYO on that day and asked to initiate refund. They complied and I moved into another hotel.
Fast forward * months, I still have not received the refund. In the meantime, I have reached out to customer support multiple times and have received the same answer “your refund is initiated, and you will receive it within *-** days”. Please see the screenshots below and note the dates in each of them.
This is extremely unprofessional behaviour from your side, and I what should have been done within *days has not been done after * months. It has been a huge issue as I have to constantly worry and call them up for the money which I should get in the first place
I request a swift resolution for this ASAP.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Oyo
Resolved
Frustrated? File a Complaint
NoBroker
"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
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