- Refund not provided ^Closed

R N KIRUTHIK RAMMALINGAM filed this complaint against Jeeves Consumer Services Pvt. Ltd. on Oct 14, 2020

I purchased Mi tv from flipkart and they sent Jeeves support person for installation who told us about the extended warranty. I purchased it for Rs. ****.

After a defect I raised an support complaint and sent an engineer to inspect. Engineer told it can't be repaired.

June *th - Mail from Jeeves:
Reason for Refund : Panel Issue ( Non economical repair case ) and told mount will be refunded after receiving the defective product and asked to share my bank details.

June *th - I acknowledged and shared bank details on *th June in a cancelled cheque format via email.

June **th - Mail from Jeeves: Bank details received, unit will be picked up within ** hrs and service person will provide acknowledgement and once product received amount will be refunded in *-* days.
Due to covid product was picked on July **th and service engineer did not provide acknowledgement. I took a photocopy of the charge sheet he had. I did not received refund after ** days also and regularly called and checked refund status and they said they will look into it. Kind of same reply from customer support person as trained.

On **th August I spoke to a customer representative who told amount was transferred on **th July and gave me a transaction reference number. I have been calling them regularly for * weeks but no one mentioned amount was transferred.

August **th - Mail from Jeeves:Refund was done on **th July and gave a different transaction reference number.

August **st - I sent a mail with my July bank statement as per their request. Then I received mail stating I will get the refund in *-* days

They had a complaint tracking page and they closed my complaint and now it is showing record not found.

I called them again on **th OCT and they again saying same thing that the issue was escalated to concerned team and will get back.

They have told this for at least ** times in last * months.

When I contacted flipkart support they say I did not purchase extended warranty from flipkart and its your wish if you want to give a complaint on Jeeves.

I even tweeted my issue and asked flipkart and MI support that why you are partnering with a company who cheat customers in the name of extended warranty. MI replied they will report the incident to the concerned team. Only god knows if that happened.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers