Amazom India
- Refund Issue after order pickup Open
Neeraj reddy filed this complaint against Amazom India on Apr 05, 2025
I am writing to urgently follow up on the refund process for my order placed on ** March **** (Order No. ***-*******-*******). I ordered a Lenovo ThinkBook laptop worth ₹**,***, but on ** March ****, I received a different product, which also appeared to be used.
Upon noticing this, I promptly raised a complaint, provided all necessary proofs, and uploaded images for verification. After a thorough three-day investigation, the resolution was made in my favor, and the incorrect product was collected. I was assured that a full refund would be issued within ** days.
Despite multiple confirmations from your support team and my repeated follow-ups, I have not received the refund yet. This situation has caused significant inconvenience. I have substantial evidence to support my case, including:
Call recordings confirming the refund assurances.
Images and video recordings provided for verification.
And I have open box delivery vedio.
I request that you urgently prioritize this matter and process my refund without any further delays. Kindly let me know if any additional information or documentation is needed from my end. I sincerely hope for your prompt resolution. And i have raised a consumer complaint
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Resolution Demanded:
Refund / Credit for purchase
Amazom India
Resolved
Frustrated? File a Complaint
No Broker
"Thanks Voxya. You made it possible for a refund. Appreciate such cause. Thanks to NoBroker too for finally refunding service charge."
Roshan
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