Swiggy instamart
- Received Defective Mobile No Refund Provided Closed
Jayshree filed this complaint against Swiggy instamart on May 01, 2026
Complaint Details (Voxya)
I ordered a Samsung Galaxy M** mobile phone along with paneer from Swiggy on ** March ****. The total amount paid was ₹*,*** + ₹***.
Order Details:
* Order ID: ***************
* Transaction ID: ************
Upon delivery, I received a defective/damaged mobile phone in compromised condition. I immediately contacted Swiggy support multiple times and requested a return and refund. However, despite raising genuine concerns and sharing details, my refund request was repeatedly denied without proper justification.
Additionally, my Swiggy account was blocked after I raised the complaint, which amounts to unfair and unethical treatment of a customer raising a legitimate grievance.
This entire experience has caused financial loss, mental harassment, and serious inconvenience. Delivering a defective electronic product and refusing refund despite repeated complaints is a clear case of deficiency in service and unfair trade practice.
I have already initiated a chargeback through my bank and also approached the National Consumer Helpline regarding this issue.
I request:
*. Immediate return pickup of the defective product
*. Full refund of the paid amount
*. Appropriate action against such unfair practices
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Swiggy instamart
Resolved
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AirIndia Express
"Thank you soo much Voxya. After your Social Campaign and your email, AirIndia Express made correction in the Passenger name today."
Sulinder Singh
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