- Product not delivered ^Open

Suresh sakaray filed this complaint against Helectronicsmarket.me on May 17, 2019

I had ordered "PIQO: World’s Most Powerful ****p Pocket Projector,*" on **th March **** from "helectronicsmarket.me" website. This website is not working for a few days now. It's around ** days now and still, haven't received the product. I have been sending multiple follow up emails to "cs*@customercenterhome.com" ID in order to get the exact status, but no response from them. There are no other means of contact. The only means is through the mail.
The Payment No is PS****************.
The tracking No. is: RV*********CN
Please check the status through the link:
https://www.**track.net/en
The status is still "In Transit" since *rd April ****. Below is the status,
=====================================
Number: RV*********CN
Package status: In transit
Destination: India
****-**-** **:** China, GUANGZHOU, Send item abroad (EDI-received)
****-**-** **:** GUANGZHOU, Item Bagged
****-**-** **:** China, GUANGZHOU, Insert item into bag (Otb)
****-**-** **:** Item Received
****-**-** **:** China, Receive item at office of exchange (Otb)
****-**-** **:** ********, Item Booked
****-**-** **:** China, ********, Receive item from customer (Otb)

Origin: China
****-**-** **:** Shipped by airline
****-**-** **:** Shipped by airline
****-**-** **:** Arrive at "Shanghai International Mail Exchange Station" (via transfer)
****-**-** **:** Departure from "Guangzhou International", Next stop "Shanghai International Mail Exchange Station" (via transfer)
****-**-** **:** "Guangzhou International" has been exported directly seal
****-**-** **:** Arrive at "Guangzhou Interchange Bureau" (via transfer)
****-**-** **:** Departure "Postal Foshan Mail Philatelic Bureau", next stop "Guangzhou International"
****-**-** **:** "Postal Foshan Mail philatelic Office" received, range of investment agents: Chen Weixian
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I am attaching a document with screenshots of all the transactions. Request you to please help me in either getting a refund or the product at the earliest.

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