RELIANCE DIGITAL
- Product missing Open
Sivaram filed this complaint against RELIANCE DIGITAL on Jan 10, 2023
• Ordered a Realme Mobile Phone on **th October ****.
• Order delivered on **st October ****
• Instead, new mobile phone received an old/used HTC phone.
• Called the Reliance Digital Customer Care immediately and spoke with Ms. Kushboo at **.** PM
• Registered the complaint and id PRO******* and sent the images and package opening video to the customer care through email as advised. (reliancedigital@ril.com)
• Email sent to reliancedigital@ril.com on **st October ****, **st October ****, *nd November ****, *th November ****
• No resolution from their side so escalated the complaint to next level and sent email to cshead.reliancedigital@ril.com on *th November ****, **th November ****
• No resolution from their side so escalated it to next level and sent email to bm.bade@ril.com on **th November **** and received a response on **nd saying “Unable to return or replacement of the phone”
• After providing all the evidence of missing new phone Reliance Digital didn’t consider and simply refused saying its packed and sealed properly from their end.
• Sent an email **th to bm.bade@ril.com to check with the delivery partner for the same.
• Sent a reminder on **th November **** and received a response on *st December **** and refused to initiate a return for the product.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
RELIANCE DIGITAL
Resolved
Frustrated? File a Complaint
Powermax Fitness
"Thanks Voxya for helping to resolve the issue."
Kadem Nagaraj G
Related Complaints
Purchased Godrej Refrigerator from Reliance Digital. Appliance stopped working on April **, ****. Complaint lodged immediately (Complaint No: *********). Technician visited on Sunday and identified a faulty Electronic Board. Despite multiple fo...
May 12, 2026 by swathi krishna
RELIANCE DIGITAL - Defective Refrigerator and Deficiency in Service Closed
I would like to submit an update regarding my complaint (Docket No. *******) against Reliance Digital. Despite repeated follow-ups and escalation to their CEO Desk, there has been no proper response or resolution from the Opposite Party. It ...
Mar 24, 2026 by Samyak Ajmera
RELIANCE DIGITAL - Order delivered partially return and refund reqested Closed
Order Id RD**EFBB***EE*F*B*EF-**, RD**EFBC***EF*AF****-**, RD**EFBA*E*EEA**F*E*-** Are the * orders placed for titan smart watch on online reliance digital store. Due to diwali offer was ongoing to additional fastrack earbuds to be delivere...
Dec 20, 2025 by Mandeep Verma
RELIANCE DIGITAL - New ac delivered with no Gas in Compressor Closed
I had purchased an Samsung Air Conditioner on **th October from your Reliance Digital store at Esplanade Mall, Bhubaneswar. It took * days to install the unit at my home. But today after installing the unit it was found that the air conditi...
Oct 31, 2025 by Sanjit Kumar Mohanty
RELIANCE DIGITAL - NOT GETTING REFUND Closed
I ordered a Macbook air m* on ** July and ** July was delivery date but I hadn't got delivery and next day on ** th july it automatically got returned. And after that on same day i file a request to initiate the refund process but till now it's...
Aug 02, 2025 by Shivin Soni
