- Pathetic property with zero customer support ^Open

Harshita Phatnani filed this complaint against Oyo on Apr 01, 2019

Booking ID is QPJK****
Oyo home *****
We checked in the home at **(self-check-in). Despite standing out the home since ** we were told complimentary check-in cannot be given since cleaning is ongoing. But we were outside the home and it was locked and no one was inside. Later when we finally got in at ** there was no water at home, not even drinking, not even in washrooms. Again when we tried calling the assistance but they continued to keep us on hold. Since the beginning they were telling us they’re trying to put us on a conference with Oyo captain Ajay Avinash Bankar but he never picked up the call, not once.
And they lied saying the ground team will come to you in ** mins. But no help came and no one even called back.
We were * girls who had urgent requirements to use the washroom but couldn’t. There were no towels or toiletries at home. The AC was not working in a room(out of *)
The wifi was not working. Later we found a local caretaker who wasn’t from Oyo but was the owners caretaker, who decided to help us with some issues. Once the water was turned on from somewhere the whole washroom was flooded, water was falling from the ceiling. Which again the personal caretaker checked. He said Oyo never calls back and a day before another group who booked just left property like that as Oyo didn’t help. But till about ** hours of stay, we did not receive one callback from Oyo team, no one came. We have lied to the whole time.
We went for a birthday and we were mentally frustrated and couldn’t enjoy at all, in fact, this was total harassment.
We repeatedly asked everyone that give us at least one contact from someone who could come and help or the captains, but no one helped, they did not even escalate this issue.
I am attaching water leaking image since only one is possible, but we have images of all call logs( we spent about * hours only in calls ). We added all issues in the app in the help section, all were marked resolved, without any confirmation.
I had a call with Erica, guest manager, she didn’t help at all and said we could give some Oyo wallet money instead, which is of no use since we don’t want to use Oyo anymore.

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