package not returned Customer service is declining to help

Records save successfully

Zara Intidex

- Package not returned Customer service is declining to help ^Closed

Bharani Kumar reddy filed this complaint against Zara Intidex on Dec 13, 2023

Product was purchased on *th nov,**** & it was returned on **th Nov, **** due to quality issues of the product. Zara has mentioned that they will not replace or refund since there are no labels attached.Hence i asked them to return my product in same condition, they said within * business days theywill return, but its close to ** days they are not returning the product.Whenever i call the customer care, they ask me to wait for **-**hrs, but more than **times i waited, nobody responded. Im asking for refund since its more than a month & also it caused lot of inconvenience to me.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers

Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony

Zara Intidex

15 Total Complaints

6 Total
Resolved

40.00% Consumer Satisfaction

Frustrated? File a Complaint

Share complaint with others:

Zomato

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K

Resolved

Related Complaints

Zara Intidex - Product Refund ^Closed

I've been facing the refund issue on * different order nos. From my end, I returned the items to delivery partner of Zara but Zara stated that they haven’t received the items in his warehouse. So, Zara can’t process the refund. ...

Feb 22, 2025 by Varun Luthra

Zara Intidex - Delivered incomplete product and now not doing refund ^Closed

I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me...

Dec 19, 2022 by Neha Jain

Zara Intidex - Charging More than MRP ^Closed

I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. On telling them to refund me my **...

Nov 19, 2022 by Sitanshu Shah

Zara Intidex - Refund not received ^Closed

Been over * months, haven’t received the refund of ₹**** for the return of goods. ...

Apr 25, 2021 by SRR

Zara Intidex - Zara Refund Issue ^Closed

I had ordered a coat from Zara.com on **rd Jan ****. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. After opening the product on **th Jan **** I immediatly complaint to Zara chat support...

Feb 09, 2021 by Aaina Kataria

Zara Intidex