- Package not delivered no response from customer service ^Open

Srikanta filed this complaint against Paperlike on Jul 22, 2019

Here is what has transpired:
*. I ordered Paperlike * quantities which automatically put me in the free shipping category.
*. On **th June I receive an email from Skynet (courier agency) asking for documents for customers. I provide them.
*. On *nd July the delivery person at my doorstep demands customs charges. Their website does not mention anything about extra costs so I refuse to pay.
*. I email Skynet and Paperlike on the same day and get a response from Paperlike on *rd July that I have to pay for it. I refuse since the cost is high and the total cost will not work out for me. I ask for the procedure of return of items at my own cost and what will be the refund amount. (*th July)
*. Paperlike refuses to provide the details and says that "its a pretty complicated case" and offers to pay **% of customs fee.
*. I agree to pay the other **% seeing no other option and ask him to go ahead with the delivery and the payment link. (*th July)
*. Repeated emails every other day no response from your team. *th July to **th July!!
*. I decide to take the legal option + reach out to social media to expose this mess of customer service.
*. Paperlike replies back on **th saying that if I don't pay **% he can't help me all the while there was no link sent for me to pay the damned **% customs fee.
**. Skynet meanwhile lies that there was a delivery attempt and that I refused to pay the customs duty (what the heck? there was no second attempt made and also, I'd agreed to pay the **% if some damned person had sent me the link to do the payment (see point *).
**. All the while, I'm exasperated since their damned customer service executive ignores my emails and does not provide precise details of the refund amount and the procedure.
**. I receive an email today indicating that they are shipping the product back to your office.
**. I've paid about Rs **** and got myself a big headache.
**. No product is received no refund is received.

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