Myflowerapp com
- Ordered Package not delivered Closed
RAJESH KUMAR BIHARI filed this complaint against Myflowerapp com on Apr 30, 2021
I had placed an order for Cake, Teddy, Chocolate, roses, customize Cushion and a customize coffee mug from Myflowerapp on dt. **th April, **** at *.**Am for same day delivery and for mid night delivery I paid extra charge of Rs. ***. There customer service team pinged me on my WhatsApp no ********** at **.**Am asking for photo for Cushion and mug and I gave him immediately. When I asked them will it reach on time they said they will deliver the parcel at *.**Pm same day and they will not deliver at night due to Covid restriction. The amount which I paid for mid night delivery they asked me what I want for that amount, so I said I want one more cushion and they asked me to pay on Gpay (**********) Rs. *** as the price was more than my balance amount. After the payment they stopped replaying. I sent a email and I got a reply that the parcel would be delivered on time as committed. Since evening *Pm I started calling them, email them, sent voice mail, pinged on WhatsApp no but got no reply. On their portal parcel tracker there were no update. Finally today morning when I mailed them again they have replied as there was a delay in confirmation from my end so could not deliver and also lockdown was there. Now it's already *pm **th April no response from there end. Tried to reach them every possible way but no where they are responding. I have sent them an email to cancel my complete order and refund my amount Rs. **** on original transaction account but no response from their end. Kindly support to get my refund.
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Resolution Demanded:
Refund / Credit for purchase
Myflowerapp com
Resolved
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Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
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