Myntra
- One extra item picked up Closed
Asmita maity filed this complaint against Myntra on Jan 18, 2021
On **th dec,two of the item got delivered, a max bomber jacket and a tokyo talkies brown bardot top from myntra. I didn't like the jacket so placed a return request. Along with it, an extra item got picked up. I have lodged a complaint to myntra and after in numerous follow ups. They needed time to investigate. Right after they agreed to refund me, within a day, they declined the request of paying me for that extra item. I have been shopping from myntra for years now and I'm a regular customer. Myntra is such a big shopping hub. It can't just promise its customers and it did take a week or so to investigate and after so it approved my request but suddenly they declined it. What kind of service is this? Right after receiving the message from them, i called their customer care and the executive told me that i will get the refund and to ignore the message. Today morning for better clarity i called up again and they are saying to give proof for it. And they again closed my issue buy saying they can't provide the refund. Has this become a joke??? They have before also done this treachery by taking money for gift wrap and not giving the wrap and i let that go thinking of it as minor. Now their treachery has extended to something i dont know. What if the delivery guy took the product. Myntta should be taking the responsibility for it and pay me back without beating around the bush.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Myntra
Resolved
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