- My return request is pending since more than 15 days ^Open

Jinay Mehta filed this complaint against Flipkart on Oct 15, 2020

I ordered "Ubania Collection *** TC Cotton Double King Printed Bedsheet (Pack of *, Multicolor)", Order ID: OD****************** on **th September, **** and I received a damaged product. The Product is having a * days return policy and I created a return request on the same day. After creating a return request, I was given a date of *th October, **** for pick up. No one came to pick up the product on *th OCtober, **** and Flipkart is delaying return by saying a technical issue. Today is **th October, **** and the product is not yet picked up. Initially, Flipkart gave me *th October as a pick up date, then they gave *th October, then *th October, then *th October, then **th October, then **th October and then **th October. Today, I got a call saying that the return request is cancelled at the seller's end. I just don't understand why would a seller cancel a return request when a * days return policy is mentioned. Even though the seller doesn't accept, I consider flipkart as responsible for this issue because the policies are not enforced properly on sellers. Please see the attached image of the damaged bedsheet and pillow. Please help with the return of this Product. For the order mentioned above, everyday I have to call Flipkart customer care and create a new issue. Everyday, Flipkart marks the issue as resolved without any resolution. Why does this happen? What is wrong with Flipkart? This is pure cheating and fraud.

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