- Motherboard damaged ^Open

Utkarsh Agarwal filed this complaint against One Plus on Sep 16, 2019

Dear Concern,

This it to acknowledge you about the services and products issue for the Company ONE PLUS Mobile. I purchased One plus * from online site Amazon in the month of July ** and I am facing lots of problems in this handset for which i took multiple followups. I reached to Customer Service multiple times they asked me to visit to Service Center, I visited Service center twice, people sitting over their do not have part/ solution for the same, they told me to visit next week and on.

As I already told to both of them I paid you **k and facing lots of issues, Both Customer Care, Service Centre and Kundan from escalation team said We are helpless, cant do anything. In just ** days they asked me that there is a Fault in mother board which need to be changed, As I am into travelling Job and located as remote locations, cants chase them on daily bases. As instructed with Customer care exeutives I have format my mobile twice. None of employee is supportive, they said you bought from Amazon, we cant help you.

In just **days of usage Mother Borad need to be changes and these are the below issue for which I paid **k to Oneplus Mobile company

* Camera quality pathetic.
* No Flash light working
* Auto switched off/ on
* Keep hanging/ Screen paused.
* Auto play of songs when connected thru Bluetooth.
* Voice not clear which speaking / listening.
* While watching any video, volume button don't work.
* While typing keyboard key enlarge.
* While playing Music, call recording automatically Play.
* Phone get auto unlock, inspite of password/pattern.
* Heat up while charging,phone/charger
* Battery drainage too fast.

I am literally fedup with the mobile/ services of Oneplus. Kindly refund my money back on priority basis.

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