Myntra
- Missing product from the order Open
GAURAV VERMA filed this complaint against Myntra on Mar 30, 2019
I have ordered Roadster watch from Myntra on ** March **** whose price was Rs ****. I received the parcel on ** of the month. I had already made the payment before receiving the parcel. When I saw the parcel it was torn from one side and was sealed with white tape. So I opened the parcel in front of the delivery agent. I only got the box of the watch and the watch was missing. So I immediately filed a complaint to Myntra customer care executive. The lady on the phone also talked to the delivery agent and I was assured for proper redressal in * days. * days later I receive an email stating that my claim has been denied and that I will not get any refund. I have made video proof of the torn parcel and also have written assent of the delivery that the parcel was torn. I also have *-* persons as the witness who was present there during this scene.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Myntra
Resolved
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