- MISSING OF ITEM FROM PACKAGE ^Open

SHREYANS JAIN filed this complaint against DTDC on Dec 25, 2020

I HAVE BOOKED A PARCEL CONTAINING A PHONE VALUE ****** RUPEES FROM JAHANGIRABAD (******) TO HARDOI (******). I MENTIONED CLEARLY TO DEALER ABOUT THE PARCEL AND HE WEIGHTED MY PARCEL *** GRAMS AT THE TIME OF BOOKING (I HAVE BOOKING RECEIPT MENTIONING THE WEIGHT AND DTDC AGENT TRCAKING PAGE PHOTO FOR PROOF). WHEN I RECEIVED MY PARCEL IN HARDOI ON * DEC ****, IT WAS TEMPERED AND WRAPPED WITH A TRANSPARENT TAPE IN A WAY THAT ANYONE COULD NOT IDENTIFY THAT THE PARCEL WAS TEMPERED. THE AREA FROM WHERE THE PARCEL WAS TEMPERED, THEY PLACED A DTDC COURIER STICKER TO ENSURE THAT ANYONE WHO RECEIVE THE PARCEL CAN NOT INDENTIFY THE PARCEL WAS TEMPERED AT THE TIME OF RECEIVING (THAT COURIER STICKER IS PRINTED WITH PARCEL WEIGHT OF *** GRAMS AND ORIGIN GAZIABAD- ******). WHEN I OPENED IT CAME TO KNOW THAT MY PHONE INISIDE IT IS MISSING. THEN I CONTACTED THE DEALER IN HARDOI AND LET HIM TO HEAR MY PROBLEM. HE TOLD ME THAT HE HAS NOTHING TO DO WITH THIS AND ACCORDING TO HIM IT IS HAPPENED IN EITHER JAHANGIRABAD OR IN GAZIABAD, THEN I WEIGHTED THE PARCEL ON DTDC HARDOI BRANCH AND IT IS ONLY *** GRAMS (I HAVE A WRITTEN STATEMENT OF DEALER WITH HIS SIGN AND FRANCHISE STAMP ON IT). THEN I CALLED DEALER IN JAHANGIRABAD HE TOLD ME THAT HE HAS SENT THE PARCEL AS SAME AS HE RECEIVED OF *** GRAMS. THEN HE RAISED A COMPLAINT FOR INQUIRY AT AND I RECEIVED A CALL FROM DTDC VIGILANCE TEAM MEMBER NAMED MR. ANKIT PANDAY PHONE NO - ********** ON ** DEC ****, HE ASKED ME THE SAME AND TOLD ME THAT THE ISSUE WILL BE RESOLVED AND YOU WILL GET YOUR PHONE BACK IN *-* WORKING DAYS. THEN I CALLED HIM ON ** DEC ****, HE TOLD ME THAT YOUR CASE IS TRANSFERRED TO MR. SANDEEP PHONE NO - ********** ASK HIM ABOUT THE SAME. THEN I CALLED MR. SANDEEP ON ** DEC ****, HE ASKED ME THE DETAILS AGAIN AND TOLD ME THAT WE WILL RESOLVE YOUR ISSUE IN *-* DAYS AND YOU WILL SURELY GET YOUR PHONE OR CLAIM BACK, THEN I CONTACTED WITH HIM ON ** DEC ****, HE ASKED FOR MORE *-* DAYS AND ENSURED ME THAT MY CASE WILL BE SOLVED BY SATURDAY **-DEC-****. THEN I CALLED HIM ON SATURDAY ** DEC ****, HE TOLD ME THAT YOUR REQUEST IS FORWARDED TO CLAIM TEAM AND NOW YOU CALL AND ASK STATUS FROM DTDC CUSTOMER CARE. AFTER MAKING SEVERAL UNSUCCESSFUL CALLS TO DTDC CUSTOMER SUPPORT, A CALL ASNWERED BY DTDC SUPPORT MEMBER PINKI PICKED UP MY CALL, I SHARED MY DETAILS WITH HER AND SHE TOLD ME THAT NO CASE IS REGISTERED ON THIS TRCKING ID. SHE RAISED A COMPLAINT AND TOLD ME THAT YOUR CASE WILL BE SOLVED IN **-** HOURS. THEN I AGAIN CALLED MR. SANDEEP HE PROVIDED ME WITH * PHONE NUMBERS FIRST OF MR. VIKAS PHONE NO. ********** AND MR. ANAND FROM DTDC GAZIABAD PHONE NO - **********, AND I TOLD THEM BOTH ABOUT THE ISSUE AND THEY DENIED OF REVERTING MY PHONE OR CLAIM BACK.

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