Individual consumer
- Mental harassment Open
Sandhya Upadhyaya filed this complaint against Individual consumer on Dec 20, 2022
My son has sent a parcel from the US for which I was asked to upload KYC documents. My son has sent the parcel with my name and surname but since my KYC documents have my name, my husband's name as middle name and surname they refuse to deliver it. Now they have asked for a declaration that the name is incorrect for which I said the name on the parcel is not incorrect, you can only say it is incomplete. So I have uploaded a declaration stating I am the same person but the document due to some technical glitch on their site is not getting uploaded so they have withheld my parcel. Absolute harassment of a customer. And in spite of uploading the KYC they are constantly calling and sending mails asking to upload KYC saying that it is automated mail.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Individual consumer
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
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