- Mental harassment by indigo assistance staff ^Closed

Ankita Rajgarhia filed this complaint against NA on Jun 18, 2023

I had a terrible experience with Indigo flight no. *E ***. This flight was from Mumbai to Kolkata at *.** AM in the morning. I reached the airport well on time. I was travelling with an infant and my mother (mother has swelling in her leg , so difficult for her to walk). I asked for assistance as I was travelling with two dependents , so someone directed me to the fast forward line. I went there and already informed the indigo staff that my flight was at *.** AM. When my number came, the indigo assistance staff at the fast forward counter started asking me questions. She started telling me that she can only check me in and my mother should go to the wheel chair counter . Then she started arguing that She cannot do it because I was not booked for fast forward and I should go to infant counter etc. She wasted more than ** minutes and then she showed her phone saying that it was *.** AM and the counter has closed at *.** AM. She kept insisting that she cannot send us on the flight and we have to rebook . I told her it is just a minute and I have been on the counter for the past ** minutes and she knew about my flight. She said she could not help. One co- passenger suggested that I should talk to the manager. Manager was equally rude and uncooperative. However, she said she will let us try our luck but she said she is sure we will not be able to board. Also with our luggage she said she can take no assurance. The behaviour of the staff was very cold and it is not expected from Indigo airlines . We somehow ran with an infant in my hand and got good passengers on the way and we could catch the flight , but what we have experienced today is totally traumatic . This is highly unexpected from Indigo airlines. You should take action against the lady who sits at the fast forward counter in the morning today .

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