- Manufacturing defect ^Open

Ankita Wadhwa filed this complaint against MG on May 30, 2026

I purchased an MG Windsor last year, but unfortunately, my experience has been extremely disappointing.

Since March ****, the AC of my car has not been functioning properly. Last week, after getting it inspected at the MG service centre, I was informed that the issue was due to a manufacturing defect. It has now been over a week, and my car is still lying at the service centre with no clear timeline on when it will be repaired and returned.

This is not the first issue I have faced. Since purchasing the vehicle, I have encountered multiple problems, including:
• Front left power window malfunction
• Right rear window glass getting stuck
• Now, a major AC failure

All of these were acknowledged by MG as manufacturing defects.

Is this how customer loyalty and trust are rewarded?

I invested in a new vehicle expecting reliability and peace of mind, but instead, I am dealing with repeated defects, uncertainty, and inconvenience. Due to the unavailability of my car, I am spending nearly ₹*,*** per day on cabs for work and daily commuting. Who will compensate me for these expenses?

No one at the service centre is able to provide a definite answer regarding when I will get my car back.

This has been a deeply frustrating ownership experience. I request MG Motor to take responsibility and provide an appropriate resolution—either:

*. An extended warranty of ** years considering the repeated manufacturing defects and loss of confidence in the product, or
*. A full refund of the vehicle cost.

I expect a prompt response and a concrete solution from MG Motor.

#MGMotor #MGWindsor #CustomerExperience #ManufacturingDefect #ConsumerRights #AutomotiveService #CustomerComplaint

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