Hp
- Laptop Fingerprint Scanner not working and overheating issue Open
Nayan Shah filed this complaint against Hp on Aug 12, 2021
I have an existing case ID with HP **********.
I have been following up with their support number for over * weeks. I was assured a resolution within ** hours when I first contacted them. Their technicians have diagnosed my laptop twice and still the case has not been updated. Every time the technician has diagnosed my laptop, they concluded that the fingerprint scanner needs replacement and the overheating issue exists. I was told that the part will be ordered and the same will be replaced in the next * days. But on contacting them, HP does not have details of its own technicians and their visits. I have been contacting them every day since then. Every time they create a work order and assign a technician to diagnose. I have been explaining that my Laptop has already been diagnosed twice and now it needs repair. But due to poor maintenance of records on the side of HP they have no information of all these events. I even contacted Mr. Supreet Rathore (HP Head, Madhya Pradesh) but even that call did not help. I request to escalate this issue as the warranty period is about to end.
Nayan Shah
**********
Dewas, Madhya Pradesh
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Hp
Resolved
Frustrated? File a Complaint
PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
Related Complaints
Hp - Laptop fraud Closed
On ** December **** I purchased HP laptop costing *****. After purchase It took ** days to deliver product. But when I received Pendrive, type C slot was not working. Than repaired laptop and it took again ** days to resolve . After repair also...
May 05, 2026 by Dr Ketan Khelwade
Hp - Brand new HP laptop not working requesting for a refund Closed
On January **, I received **'s laptop. It was updated right away, and after restarting, its processing was extremely sluggish. HP support assigned a technician after I sent them videos and other materials about the problems. The device was deem...
Feb 09, 2026 by Ashwini Mahadeo Patil
Hp - Faulty screen installation and now refused to replace it Closed
I purchased an HP Victus laptop * months ago, and its screen was replaced under warranty a month ago. Within a week of replacement, the screen started flickering, and now it has developed white spots/pressure marks without any external damage. ...
Mar 16, 2025 by Mayank Shukla
Hp - HP laptop malfunctioning Closed
HP laptop suddenly goes in auto-delete mode (After just clicking on a file, it dissappears...and later found in recycle bin). Two HP technicians tried online repair through remote control. But it has FAILED Case Number ********** - Created C...
Sep 22, 2024 by Dr M DSA
Hp - No service Closed
I bought ho laptop in October **** and from august **** I’m facing issue with it as it is not working because of some hardware problem I have reached out to their service centre even the customer support there is no help and they are not reso...
Sep 14, 2024 by tanya verma
