- Intallation Not Provided By flipkart ^Open

RAKESH KUMAR filed this complaint against Flipkart on Jul 23, 2026

I purchased a Xiaomi F Pro **-inch QLED Smart TV from Flipkart under Order ID: OD******************. At the time of purchase, free installation was clearly promised as part of the order. However, after the TV was delivered, Flipkart failed to arrange the promised installation despite my repeated follow-ups through customer support and emails.

After several days of waiting, I received a call from Flipkart’s customer support team. During the call, the executive clearly informed me that Flipkart was unable to provide the promised installation service and advised me to get the TV installed through a local technician. I was also assured that ₹*,*** would be provided towards the installation charges. Based on this assurance from Flipkart, I proceeded with the installation.

I reside in a village/small town, where TV installation is carried out by local technicians who generally do not have GST registration and do not issue GST invoices. The installation charges were paid in cash, which is the normal practice in my locality.

At no point during the telephonic conversation was I informed that reimbursement of the installation charges would be subject to submission of a GST invoice or any other payment proof. This requirement was introduced only after I had already completed the installation based on Flipkart’s instructions. Had this condition been disclosed before the installation, I would have tried to arrange the required documentation or sought an alternative solution.

Flipkart has now rejected my claim solely on the ground that I do not have a GST invoice or payment proof. This is unfair, arbitrary, and amounts to imposing a new condition after the service had already been availed based on the company’s own directions.

Further, in its reply on the Consumer Grievance Portal, Flipkart itself has admitted that:

* Their executive advised me to proceed with self-installation.
* They offered me ₹*,*** towards installation.
* They denied reimbursement because I could not provide an invoice or payment proof.

This reply itself establishes that Flipkart failed to provide the free installation service promised at the time of purchase. However, Flipkart has deliberately failed to address the main issue of deficiency in service and has instead attempted to justify its refusal by relying on a condition that was never communicated to me before the installation.

Additionally, during my discussions with Flipkart, I was informed that installation by a local technician could affect the product warranty. This has caused unnecessary concern because I arranged the installation only after receiving instructions from Flipkart’s own executive. If there is any impact on the warranty due to following Flipkart’s advice, the responsibility lies entirely with Flipkart.

I also fail to understand why Flipkart attempted to shift responsibility to the seller. I purchased the product through Flipkart, and my contractual relationship is with Flipkart. It is Flipkart’s responsibility to honour the commitments made at the time of sale, including the promised free installation.

I therefore request the Consumer Forum to direct Flipkart to:

*. Reimburse my actual installation charges of ₹*,***, as I incurred this expense solely because Flipkart failed to provide the promised free installation.
*. Honour the assurance given by its customer support representative.
*. Confirm in writing that the manufacturer’s warranty remains fully valid and will not be affected because I followed Flipkart’s instructions.
*. Award appropriate compensation for the financial loss, inconvenience, mental harassment, and clear deficiency in service caused by Flipkart.

Flipkart’s conduct amounts to deficiency in service, breach of the promise made at the time of sale, and an unfair trade practice by imposing new reimbursement conditions after directing me to incur the installation expense.

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