- Hotel Booking Refund ^Closed

Ujjwal Bhattacharyya filed this complaint against Symphony Resorts on Dec 09, 2021

I booked rooms at Symphony resorts (http://symphonyresorts.com/) through Agoda.com. As per the booking confirmation, the resorts can collect the amount at any time, but no cancellation fee will be changed if canceled before * days of arrival. I transferred the booking amount from my bank account to SymphonyResorts bank account on **th Oct after talking to resort staff. Unfortunately, I have to cancel the bookings today due to some travel issues at my end. I requested the resort to refund the amount after the cancellation on the *th Dec. Now they are refusing to refund the money.

Symphony Summer Sands Neil Island and Spa
Check-in Date December **, ****
Canceled on December *, ****
Booking ID*********
Reference ID**********
Amount
**,***.**

Symphony Palms Beach Resort - Havelock Island and Spa
Check-in Date - December **, ****
Canceled on December *, ****
Booking ID*********
Reference ID**********Amount
INR **,***.**

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