Easemytrip
- Flight Refund Offered Resolution
Rachna filed this complaint against Easemytrip on May 04, 2022
I booked a Hyd-Goa-hyd flight (Booking IDEMT********) on easemytrip.com. I opted for easyrefund (it was selected on passenger details page). The payment page reflected easy refund on the left below the airline name but when the booking was confirmed, it did not reflect the easy refund status due to a technical glitch. On enquiry with the helpdesk, they kept telling me that the passenger did not opt for the easy refund. The screenshot shared with them showed the easy refund before payment (amt reflect on right) and payment made for the same amt.
It has been stressful to get their attention. They kept pushing the blame to customer quoting passenger did not opt and finally after many exchanges, someone called Vikram called (Apr **th ****) who agreed that the payment page will not reflect the easy refund if it was not selected (and that it was a technical glitch) but still could not confirm the easy refund on my booking. Fast forward to today and I have to cancel the booking due to a medical emergency and I am unable to avail the benefit only because Ease my trip's team did not own up the technical glitch and I am paying for their lack of processes and acountability
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Easemytrip
Resolved
Frustrated? File a Complaint
Samsung
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz
Related Complaints
Easemytrip - Amount deducted ticket not recieved Closed
I was booking a ticket from Bhopal to delhi for a friend and made a payment of Rs. **** at easemytrip on **th March ****. But no ticket was booked and amount is deducted from my account of Rs. **** from upi. ...
Mar 16, 2026 by Garima Tiwari
Easemytrip - Amount deducted but did not receive flight tickets Closed
On **th March, **:** PM, I booked a flight ticket from Kolkata to New Delhi. The payment was made and money was deducted, but I did not receive a confirmation email or tickets. The details of the flight are as follows: IndiGo *E-**** (CCU...
Mar 11, 2026 by Suparno Saha
Easemytrip - EasemyTrip Flight Refund for International Flight Closed
Flight Details & Notifications Original Booking: Record Locator: AVYYAI Flight: *D *** Route: Colombo (CMB) → Malé (MLE) Date: ** December **** Original Departure: **:** hrs Original Arrival: **:** hrs Delay Notificatio...
Jan 12, 2026 by Hemant Chandani
Easemytrip - After flight cancel amount is not refunded Closed
I had a booking from EaseMytrip from Kolkata to Kochi in Air India Express. Booking id is EMT*********. After that the flight was cancelled by the Airlines only. The airlines mentioned that they have refunded the full amount to EaseMyTrip. Eas...
Jun 23, 2025 by Kousik Mandal
Easemytrip - Ticket Not confirmed and mental distess Closed
I had booked a ticket through easemytrip on *th jan and got ticket and confirmation but the pnr is not showing on airline (airindia) website. And airline is saying that the ticket is not confirmed but easemytrip is saying its confirmed and they...
Jan 12, 2025 by Bunty Chugh
