Cleartrip
- Flight Cancellation Refund Closed
Sayanti Sarkar filed this complaint against Cleartrip on Dec 16, 2020
We had our flight (FlyDubai) booked from Dubai to Zanzibar and back on *th Dec-*th Dec **** from Cleartrip, it was eventually our honeymoon trip. But due to visa issues we were unable to exit Dubai for which we called cleartrip to cancel our bookings on *st Dec ****.They promised to cancel and confirm us back with refund amount on *rd Dec but we did not recieve call back. When we called it went through multiple executives and finally got to know it was not yet cancelled. One of them offered alternate journey date option through which I can book again and promised to mail us back with the details and we would be able to book within * year which also we did not recieve. Finally after multiple rounds it got escalated and had conference call as well as cleartrip had seperate conversation with flyDubai and they confirmed that they were able to provide alternate booking(not refund) for which also we agreed and given *th-**th Jan **** as our new travel date. Finally we got confirmation that we would be recieving new ticket voucher within ** hrs which we did not recieve till now. We folllowed up almost every alternate days and somehow got to know cleartrip has mailed to wrong mail id of FlyDubai. Now there is no response from Cleartrip regarding alternate ticket or amount refund.Please note we paid **** AED for our tickets. Also based on their confirmation our hotel booking done from *th-**th Jan which costed **** AED and also visa charges costed *** AED. Total we are at a loss of Rs ******. We have almost all the call recordings, mail and employee details with whom we spoke.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Cleartrip
Resolved
Frustrated? File a Complaint
Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
Jithendra Babu
Related Complaints
Cleartrip - Incomplete refund issued Closed
my flight was cancelled by the airlines , but while refunding the fare cleartrip deducted Rs **** saying its convenience charges and are not refundable, but the invoice that I have clearly shows that there were no convenience charges charged to...
Apr 21, 2026 by Mayank Meharchandani
Cleartrip - Money not Refunded Closed
I have booked plane tickets on *st January using ClearTrip, the airlines cancelled the flight in the first week of January. Its **th Feb and still Cleartrip hasn't refunded my money yet after calling them ** times. They also sent me a mail sayi...
Feb 24, 2026 by Sam Sajan Thomas
Cleartrip - Refund Closed
I booked a flight ticket through clear trip on **th March,****. Due to financial distress,the airline suspended operations and filed for bankruptcy in ****. Numbers of time I demand cleartrip for refund by sending mail to clear trip and cu...
Feb 18, 2026 by Justin Macwan
Cleartrip - Refund not being processed Closed
Round-trip flight tickets for *st Nov - *nd Nov '** were booked through Cleatrip. Ticket was cancelled by airlines, and the application showed the refund as initiated and to be completed by *-*th Nov. After more than a month, till date (**th De...
Dec 18, 2025 by Abhinav Das
Cleartrip - Cleartrip hotel booking fraud Closed
Dear Sir/Madam, This complaint is registered against Cleartrip regarding an incorrect hotel booking. I made a booking for 'The Vindhya Sarthak Resort' in Varanasi on **dec to **dec, with booking reference number ************ hotel owner said ...
Dec 18, 2025 by Viral shah
