Tikona Broadband
- Everyday facing connectivity issues Open
Divyam Tiwari filed this complaint against Tikona Broadband on May 07, 2019
I am a Tikona broadband network user. My user id- **********. I have registered for account termination on ** February ****. My request id- *-**********.
Every day when I try to connect the internet is not connecting and whenever I call in customer care it is taking complaint by default on IVR. The call is not connecting to customer care executive. Whenever I try to login I have to call in customer care this is happening every time when I try to use the internet. * to * times my call is connected to customer care executive fortunately and told them the issue that I m facing every time and then also taken my complaint. Since my plan ends on ** of each month so I decided to take off the connection on ** and wrote an email to Tikona which I have attached below. But then too the same process continued, instead of my request of termination of my account they kept false promising to resolve my problem which they never did. After which I was asked to generate logs so that they can monitor the speed and connection issues for which I was asked to use the Internet (although I have asked them for disconnection of my account) as I was doing earlier. But then too the same problems continued and to my surprise, I was sent a bill of Rs ****.**. This is totally illegitimate and I request you to take my problem into consideration.
Are you brand?
Are you Lawyer?
17 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Tikona Broadband
Resolved
Frustrated? File a Complaint
Wisdom Jobs
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
Syed Shabeer
Related Complaints
Tikona Broadband - Internet not working since 10 days Closed
My Tikona ID is **********. My Tikona Internet is not working since * days and No one from Tikona is bothered to address the issue. I called so many times to Customer Care but they are just saying "We are working on your issue and now they have...
Jul 10, 2024 by Abbas Sakarwala
Tikona Broadband - Billing Harrasment Closed
I have discontinued the tikona broadband connection , remove its all physical connection with electricity , still i am getting bills for internet usage , i haven talked with tikona broadband customer support , they told there is no outstanding ...
Apr 21, 2022 by Abhishek Malwade
Tikona Broadband - Tikona not acknowledging my request to stop it s connection Closed
I have raised multiple requests to tikona for stopping their net connection services well in advance. I have asked for refund of my deposits. However nobody is giving me confirmation or acknowledgement. Infact am getting new bill from tikona ...
Sep 22, 2021 by Sanah Baig
Tikona Broadband - Refusing to pay the fee Closed
I paid the access amount and now they are refusing to Refund the access paid amount....
Aug 16, 2020 by Narendra Kumar
Sir can I get new broadband connection for tikkona **/**/** he said first time ** mbps speed next week will ** Mbps speed but still zero mbps speed please resolve my problem...
Jun 14, 2020 by Shanil
