Amazon India
- Delivered a used product Open
SANDEEP CR filed this complaint against Amazon India on Nov 06, 2018
I have ordered this product - Reebok shoea-for ₹****. They promised me delivery on **th of october and I have taken prime membership also for this. The product didn't arrive on **th and I have kept on contacting their customer care everyday. And finally when it arrived on **st October, i found that the item was a used one with mud on the sole of the shoe. I asked for a replacement and the they responded saying that they will provide the replacement. They informed that they will collect back the product the very next day. However I had to wait for * days to get the item picked up. Meanwhile their customer support was also very poor. And on *th November they have picked up the product and today on *th November they are saying that they don't have a replacement product.
So they have kept my ₹**** for * weeks without any interest and also promised service as a prime customer also was not met. Now they say they will refund my ₹**** in another * or * days. I don't need the money I need the product for my time, money and patience. Else they should compensate me for this. I need my product or they should return my full prime money also. And for everyone's info, they are doing it for the second time.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Damages for loss and agony
Amazon India
Resolved
Frustrated? File a Complaint
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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